Customer Service Center Front Office Specialist at GE Healthcare

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Strong experience in Services & Customer-Call Center Support
Knowledge level comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience)
Excellent interpersonal and verbal & written communication skills
Demonstrated collaboration, negotiation and conflict resolution skills
Analytical, problem solving & root-cause analysis skills
High knowledge of M365 Office and CRM Salesforce (desired)

Responsibilities

Manage customer calls/emails and call backs (via direct calls, web portals, emails or 3rd party call center)
Serve as first point of contact for customers and engage technical support team for resolution when needed
Open, track and close Corrective/Sale Support/PM ODS/Sales Part/Connectivity jobs in CRM Salesforce
Handle Remote service transfer
Resolve issues using established procedures and consult supervisor or senior team members for issues outside defined instructions/parameters
Collaborate with others to solve issues and develop strong customer relationships as the interface between customer and GE HealthCare
Exchange technical information, ask questions and check for understanding
Interact with teams including Customer Service Center Back office, GIB, Global IB team, ASM, SAL, SALES, Modality Leaders and RCS to manage customer requests according to contracts and SLA conditions
Drive operational excellence on service delivery processes under responsibility

Skills

Key technologies and capabilities for this role

Customer ServiceCall CenterCRMSalesforceEmail HandlingIssue TrackingSLA Management

Questions & Answers

Common questions about this position

What qualifications are required for the Customer Service Center Front Office Specialist role?

Candidates need strong experience in Services & Customer-Call Center Support, with a knowledge level comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience). Excellent interpersonal and verbal & written communication skills are required, along with demonstrated collaboration, negotiation, and conflict resolution skills, and analytical, problem-solving & root-cause analysis skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position, or is there a required location?

This information is not specified in the job description.

What is the company culture like at GE HealthCare?

GE HealthCare emphasizes inclusion and diversity as an Equal Opportunity Employer, where every voice makes a difference. The mission is to improve lives in the moments that matter, fostering an environment where ideas turn into world-changing realities.

What makes a strong candidate for this role?

Strong candidates will have strong experience in Services & Customer-Call Center Support, excellent communication skills, collaboration abilities, and problem-solving skills. Desired traits include strong oral and written communication, ability to document, plan, market, and execute programs, and high knowledge of M365 Office and CRM Salesforce.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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