Customer Service Associate with Italian at Arrow Electronics

Casablanca, Casablanca - Settat, Morocco

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

ElectronicsIndustries

Requirements

Advanced level of English (required)
Advanced proficiency in Italian
At least 1-2 years of Customer Service, Order Management, or Sales experience
Good knowledge of MS Office, especially Excel
Accountability
Communication and coordination skills
Customer-oriented attitude
Team player

Responsibilities

Supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog
Managing the customer backlog from order load to invoice and delivery of parts to nominated customers
Managing customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer
Performing the Order to Invoice process
Communicating with Customers, Suppliers, and providing after-sales service for Business Customers (telephone, mail)
Managing Orders
Responding to all requested customer backlog changes
Close cooperation with other departments like Sales, Assets, and Logistics
Driving On-Time-Delivery performance in line with customer and company goals
Generating customer satisfaction
Close teamwork with Inside Sales and Product Management
Driving efficiency

Skills

Key technologies and capabilities for this role

ExcelMS OfficeCustomer ServiceOrder ManagementInventory ManagementSales SupportEnglishItalian

Questions & Answers

Common questions about this position

What is the salary for the Customer Service Associate position?

This information is not specified in the job description.

Is this Customer Service Associate role remote or onsite?

The position is onsite in Casablanca, MA.

What skills and experience are required for this role?

Candidates need advanced English proficiency, advanced proficiency in Italian (or another specified language), 1-2 years of Customer Service, Order Management, or Sales experience, good knowledge of MS Office and Excel, plus attributes like accountability, communication skills, customer-oriented attitude, and being a team player.

What is the company culture like at Arrow Electronics?

The team is built on collaboration, trust, friendliness, and positivity with a friendly, sociable, and positive atmosphere, featuring a very good working atmosphere among passionate collaborators and a dynamic environment.

What benefits are offered for this position?

Benefits include a full permanent contract, social advantages like CNSS, CIMR, and health insurance, a great team atmosphere, work culture for impact, dynamic environment, career development opportunities, and working in an international organization.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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