Remote Call Center - Customer Service Business Sales Rep $22.50hr
Republic Services- Full Time
- Entry Level & New Grad
Candidates should possess at least one year of customer service, support, or call center experience, and demonstrate extensive verbal communication skills. Professional Spanish language proficiency is a plus, but not required.
The Customer Service Associate will professionally answer inbound calls, chats, and emails from customers, assisting with complaints, errors, account questions, payment processing, refunds, and other inquiries. They will follow up with customers regarding further research or resolution, communicate customer feedback to internal stakeholders to improve Relay’s product offerings, greet customers with empathy and warmth, review and record important customer information, and work with team leadership to ensure effective customer service is delivered. They will also resolve product or service issues by listening to the customer, empathizing, reacting to resolve or escalate, and notifying stakeholders.
Digital payment platform for freight logistics
Relay Payments provides a digital payment platform specifically designed for the freight and logistics industry. The platform connects freight brokers, fleets, drivers, and merchants, facilitating secure and efficient transactions. It offers services such as secure fuel payments, instant lumper payments, and a feature for finding and paying for parking, all through an easy-to-use app. This app allows drivers to locate merchants along their routes and pay for various over-the-road expenses instantly. What sets Relay Payments apart from its competitors is its focus on the unique needs of the trucking industry, providing a centralized solution for managing OTR payments and receipts. This helps businesses automate back-office operations, manage cash flow, and enhance carrier loyalty. The goal of Relay Payments is to streamline the payment process in the freight and logistics sector, enabling businesses to save time, increase revenue opportunities, and operate more efficiently.