Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Construction, Construction Software, Customer ServiceIndustries
Requirements
Candidates should possess at least 6 months of related experience, such as queue-based roles, other customer support experience, or retail experience, and a High School Diploma or GED. They must be a clear communicator, both written and orally, with prior experience evaluating and resolving customer inquiries successfully, demonstrating strong curiosity, persistence, and a hunger to learn and adapt to changing products.
Responsibilities
As a Customer Support Representative, the individual will acquire and maintain a thorough understanding of Procore’s business model and system, manage and address customer inquiries via telephone, web, chat, and email, collaborate with other teams to escalate cases and solve complex problems, provide a best-in-class customer experience, diligently manage administrative aspects of the job, proactively seek guidance, convey Procore’s culture, and demonstrate a solution-focused mindset with superb attention to detail while multitasking and managing work independently as a supportive team player.
Skills
People Skills
Problem-Solving
Customer Support
Communication
Technical Support
Procore Technologies
Construction management software for project efficiency
About Procore Technologies
Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.
Key Metrics
Carpinteria, CaliforniaHeadquarters
2003Year Founded
$552.3MTotal Funding
IPOCompany Stage
Industrial & Manufacturing, Enterprise SoftwareIndustries
1,001-5,000Employees