Customer Service & Marketing Assistant - Car Leasing

Position Overview

We are seeking a tech-savvy, detail-oriented car enthusiast to join our dynamic car leasing business as a Customer Service & Marketing Assistant. This role is ideal for someone who genuinely enjoys discussing cars, excels at helping people, and thrives in a collaborative remote environment.

Responsibilities

• Respond professionally to customer inquiries via WhatsApp, providing timely updates and support.
• Collaborate with the team using Asana to manage and complete tasks.
• Design creative car lease ads in Canva using dealership images and pricing sheets.
• Use Xdesk Pro to calculate monthly car pricing and finance estimates based on term lengths and mileage caps.
• Maintain and update vehicle listings and pricing across relevant platforms.
• Coordinate with internal staff and licensed insurance contacts for smooth transaction processing.
• Engage with customers about cars, features, and leasing options with genuine enthusiasm and knowledge.

Requirements

• Familiarity with (or ability to quickly learn) Asana, Canva, and Xdesk Pro.
• Outstanding written communication skills with a courteous and professional tone.
• Strong attention to detail and ability to multitask chats and tasks.
• Previous experience in customer service and/or digital marketing is a plus.
• A passion for cars is a must – bonus points for genuine enthusiasm in discussing them.
• Ability to work independently and take initiative.
• Comfortable with limited calling duties (insurance calls are handled by licensed staff).

Work Schedule & Location

• Location Type: Remote
• Schedule:
  • Monday to Thursday: 9:00 AM – 6:00 PM (Eastern Time)
  • Friday: 9:00 AM – 1:00 PM (Eastern Time)

Additional Details

• Employment Type: Full-Time
• Workplace: Remote
• Language: English
• Published: 2025-06-30