Customer Service Agent at Allegiant Air

South Bend, Indiana, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

NoVisa

AirlinesIndustries

Requirements

Authorized to work in the US as defined by the Immigration Act of 1986
Pass a Criminal Background Check
High School Diploma/GED (combination of education and experience considered)
Minimum one (1) year customer service experience
At least 18 years of age
Possess a valid driver’s license
People oriented, highly motivated with a positive and friendly attitude
Effective communication skills, both verbal and written
Ability to work efficiently under time constraints
Available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations
Well groomed and adhere to the dress code policy
Able to attend required training
Strong computer skills and ability to use general office equipment
Ability to work in extreme weather conditions
Upon offer, remain in trainee status until successful completion of all practical and written curriculum
Physical ability to stand, sit, talk, hear, see, reach, stoop, kneel, climb, use hands/fingers to operate tools/equipment (hand trucks, carts, ramps, tugs, etc.), lift/carry up to 100 lbs., push/pull up to 300 lbs

Responsibilities

Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate
Ensure compliance with FAA, Allegiant Air and airport regulations
Enforce safety/security measures and monitor sensitive safety zones
Assist customers with special needs, i.e., customers who need assistance in boarding
Ad hoc assignments as requested by the Lead or Supervisor
Complete required reports
Meet arriving flights at baggage carousel to ensure proper handling of bags
Monitor baggage carousel for unclaimed baggage
Store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services
Handle delayed baggage issues, ensuring a written report is completed and follow up with customers until the bag is located, or the file is sent to Systems Baggage Services
Inform customers of Allegiant Air policies and procedures regarding lost, damaged, or replacement baggage and pilferage claims
Provide consequential expenses to applicable customers when there is a delayed bag
Ensure delivery of baggage to the affected customer for late arriving or misloaded bags
Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc
Trace loaner wheelchairs, car seats, etc
Track replaced, damaged, and misloaded baggage
Assist with lost and found articles
Maneuver jet bridge or other motorized equipment as directed
Other duties as assigned
Provide customer service to all customers, including scheduled or charter services, attentively handling inquiries promptly and completing transactions per company policy and procedures

Skills

Customer Service

Verbal Communication

Written Communication

Computer Skills

Ticketing

Baggage Handling

Carry-on Monitoring

Boarding Procedures

Denied Boarding Handling

Allegiant Air

Low-cost airline for leisure travel

About Allegiant Air

Allegiant Air operates a low-cost airline that connects travelers from smaller cities to popular leisure destinations. The airline uses an all-jet fleet and offers low fares, making air travel affordable. In addition to flights, Allegiant provides travel-related products like hotel rooms, rental cars, and entertainment tickets, which can be purchased through its website. Since starting in 1999 with just one aircraft, Allegiant has grown to operate over 350 routes across the United States with a fleet of more than 92 aircraft. The company focuses on providing value and convenience for leisure travelers, offering both individual flight tickets and bundled vacation packages that include various travel services.

Las Vegas, NevadaHeadquarters

1999Year Founded

$746MTotal Funding

IPOCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Employee Stock Purchase Plan

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Competition from other ultra-low-cost carriers like Avelo Airlines may impact market share.

Rapid route expansion may strain operational resources and affect service quality.

Reliance on seasonal routes could lead to inconsistent revenue streams during off-peak seasons.

Differentiation

Allegiant Air connects small cities to premier leisure destinations with low-cost fares.

The airline offers bundled travel packages, including hotels and rental cars, for convenience.

Allegiant's all-jet fleet ensures high efficiency and reliability in operations.

Upsides

Increased demand for domestic leisure travel boosts Allegiant's bookings by 15% in 2023.

The 'workcation' trend could increase demand for Allegiant's bundled travel packages.

Allegiant's route expansion in 2025 introduces 44 new nonstop connections.

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