International Customer Service Representative (Evening Shift)
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
A1M Solutions
Customer Service Agent (After Hours Division) - EST Working Hours (Remote)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Business Process Outsourcing, HealthcareIndustries
Requirements
Candidates must be fluent in English, possess compassionate and confident qualities, be responsible and reliable, and have customer service working experience. Adaptability and flexibility regarding work hours, as well as impeccable phone and computer skills, are also required. Prior staffing or healthcare experience will be considered an added benefit, and applicants must be South African citizens.
Responsibilities
The Customer Service Agent will answer incoming calls, resolve client and nurse queries within the after-hours scope, provide timely responses via the texting platform, notify clients and replace caregiver callouts, confirm caregivers before shifts, perform initial intake for potential service users, document all scenarios on the platform, update caregiver schedules, and handle non-urgent administrative projects.
Skills
English fluency
Customer service
Phone skills
Computer skills
Reliability
Adaptability
Flexibility
Compassionate
Confident
A1M Solutions
Design and data support for government healthcare
About A1M Solutions
A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.
Key Metrics
Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees