Customer Service Advocate (Dutch Speaking & Written) at Danaher Corporation

Milton Keynes, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Diagnostics, Biotechnology, MicroscopyIndustries

Requirements

Education – GCSE, VMBO, MAVO diplomas, or equivalent
More than 2 years working in a similar role
Dutch speaker essential (speaking & written)
French speaker preferable, but not essential
Previous experience in SAP (plus)
Previous experience in Salesforce (plus)
#LI-Onsite (on-site work required)

Responsibilities

Be the single point of entry for all customers’ requests (via email and phone calls) related to aftermarket service activities for the Netherlands and Belgium
Order spare-parts, if required, and monitor delivery
Optimise the planning of the Field Service Engineers to ensure fast reactivity, reduce travel times and provide the best outcome for the customer
Create customer quotes and follow-up with the customers to get the purchase orders in time, in case the intervention is not covered by a contract or warranty
Co-ordinate the timely closure of Work Orders in SFDC and SAP and make sure all returns, and invoicing are completed in line with our KPI’s
Act as the interface between the customers, the field service and the other internal teams to ensure customer satisfaction, timely execution of service jobs (including remote and field service activities), until full customer satisfaction and best utilization of field resources

Skills

Dutch

Customer Service

Email Communication

Phone Support

Order Management

Spare Parts Logistics

Service Coordination

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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