[Remote] Customer Service Specialist at Allen Integrated Solutions LLC

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High school diploma or GED required
Strong attention to detail and organization skills
Strong problem solving and analytical abilities
Dependable and reliable
Ability to acknowledge and respect confidential information
Excellent telephone, written and verbal communication skills with strong customer service focus
Professional interaction with employees, peers and customers
Ability to learn quickly
Ability to distribute and exchange information with others

Responsibilities

Handle incoming borrower, agent and lender calls at a professional level (90% inbound calls)
Accurately compose written information for loan histories
Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
Update database with insurance for various collateral
Follow up and resolve customer problems or issues
Mentor fellow co-workers as requested by supervisor
Report any system and related issues
Meet set goals and assigned workload expectations for productivity (10% metrics)
Meet and exceed Quality audits and metrics
Participate in monthly scorecard metrics reviews and be coachable to learn from errors
Receive inbound calls and complete outbound calls or web inquiries to insurance companies to verify insurance
Perform other duties as assigned

Skills

Allen Integrated Solutions LLC

Provides technical and management services for government security missions

About Allen Integrated Solutions LLC

Allen Integrated Solutions LLC specializes in a range of technical and management services aimed at enhancing performance in government and security sectors. With a focus on integration management, intelligence, cyber security, and more, the company expertly handles missions related to national security and defense. This firm stands out as a reliable provider of comprehensive systems engineering, technical assistance, and advisory services, making it a pivotal support system for complex federal operations.

Stafford, VA 22554, USAHeadquarters

2015Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, AerospaceIndustries

11-50Employees