Customer Service Advisor - Energy (Leicester) at Octopus Energy

Leicester, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EnergyIndustries

Requirements

Passion for great customer service and helping people
Ability to ask questions, embrace change, and learn new things quickly
Team-oriented mindset with no ego, supporting colleagues
Care about the planet and passion for a greener future
Problem-solving skills to spot issues and implement fixes
Resilience to handle tough calls, stay cool under pressure, and manage non-stop days
Empathy and patience, especially for vulnerable customers or those struggling with bills

Responsibilities

Explain bills, meters, and tariffs to customers in simple terms
Solve problems such as billing queries, meter issues, or complex energy matters quickly
Handle queries end-to-end, including complaints, without transfers
Engage in real, script-free conversations: listen, understand, and deliver solutions
Treat customers with warmth, kindness, and extra care
Support customers in need, such as those with payment struggles or vulnerability, and advise on greener choices

Skills

Customer Service

Problem Solving

Billing Support

Meter Issues

Tariffs

Complaint Handling

Active Listening

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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