Customer Service Advisor at Expedia

Nottingham, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Experience delivering an outstanding customer experience
Experience working in a target environment
A high level of resilience communicating with customers
Preferable previous call center experience

Responsibilities

Support customers with queries through inbound telephone calls, emails or live webchat facility
Complete an average of 25-30 customer calls per day
Provide a great and memorable customer experience
Guide customers through their Credit Report and Score queries
Understand regulatory requirements and remain compliant
Continue to develop knowledge

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone SupportEmail CommunicationLive WebchatCredit Report KnowledgeRegulatory Compliance

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role starts with 6 weeks of classroom-based training on-site from 09:00AM - 17:30PM, then transitions to a hybrid model with 2 days per week in the office (Monday and Tuesday). It follows a rotational shift pattern Monday to Saturday between 8am and 7:15pm.

What skills and experience are required for this position?

Candidates need experience delivering outstanding customer experiences, working in a target environment, and a high level of resilience in customer communications. Previous call center experience is preferable.

What is the company culture like at Experian?

Experian emphasizes a people-first approach, celebrating uniqueness with a focus on DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, and volunteering. It has received awards like World's Best Workplaces™ 2024 and Great Place To Work™ in 24 countries.

What are the salary and benefits for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Service Advisor role?

Strong candidates have experience in customer service, target-driven environments, and resilience in communications, with call center experience preferred. The company provides fantastic training and coaching for other skills.

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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