Customer Resource Manager

Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Customer ServiceIndustries

Requirements

Candidates must possess a Bachelor's degree or equivalent experience, with 3-5 years in automotive sales, marketing, or a related field. Strong interpersonal, planning, time management, organizational, and computer skills are essential. A valid driver's license and the ability to legally operate a motor vehicle are required, along with the willingness to travel up to 25% and reside within a 50-mile radius of Miami, FL or relocate to the assigned territory. Sponsorship for immigration is not provided.

Responsibilities

The Customer Resource Manager will develop and innovate solutions for world-class customer experiences, taking full ownership of customer issues from initial contact to resolution. They will utilize communication and problem-solving skills to optimize workflow, analyze data to support process improvements for dealers, and manage interactions with the Customer Assistance Center and retail field partners. This role involves coordinating empowerment and goodwill initiatives, leading training, attending dealer and field team meetings, and acting as a Regional Liaison with outside agencies, including attending hearings or depositions if needed.

Skills

Customer Relationship Management

Issue Resolution

Customer Advocacy

Communication

Problem-Solving

Process Improvement

Dealership Operations

Lemon Law

Arbitration

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees