Customer Care Manager

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Internet Service Providers, BroadbandIndustries

Requirements

Candidates must possess a Bachelor's degree and a minimum of 10 years of experience in the telecommunications industry. Prior customer-facing experience in a similar role supporting large revenue Enterprise and Wholesale customers at a telecommunications company is required. The role also demands an executive-level presence and strong communication skills for client stakeholders.

Responsibilities

The Customer Care Manager will serve as the primary point of contact for strategic revenue customer accounts, managing their technical, operational, and escalated issues from order origination through revenue assurance. Responsibilities include proactively managing customer needs to ensure satisfaction, promoting revenue growth and retention, providing support and coordination for client and service delivery processes, and acting as an escalation point for customer inquiries. The role involves collaborating with internal teams to execute the customer journey, delivering data and feedback on performance issues, conducting client business reviews, supporting service assurance, and initiating mitigation strategies to optimize customer solution delivery.

Skills

Customer Relationship Management

Account Management

Customer Service

Problem Solving

Communication

Leadership

Cross-functional Collaboration

Customer Journey Management

Revenue Assurance

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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