Manager, Service Delivery

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources Technology, Benefits Administration, SoftwareIndustries

Requirements

Candidates should have 5+ years of direct client and/or associate/analyst experience, with at least 2 years of project management experience. A solid technical background, proficiency in Excel (VLOOKUP, Pivot Tables, Basic Functionality), strong written/verbal communication skills, and exceptional analytical skills are essential. The ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes is also required, along with a Bachelor's Degree.

Responsibilities

The Manager, Service Delivery is responsible for managing the implementation and maintenance of client websites, including updating requirements, rates, and site text, and conducting quality assurance testing. They will partner with internal teams to meet client deliverables, configure systems for benefit program changes, execute non-automated processes, and resolve client inquiries. Additionally, they will train clients on system features, test system functionality, respond to client questions with prompt solutions, triage and manage client tickets, and drive continuous process improvements. The role also involves managing carrier and payroll feed workflows, supporting sales and marketing, leading special projects, and developing fulfillment procedures.

Skills

Service Delivery Management

Client Implementation

Technical Guidance

Quality Assurance

Benefits Administration

Cloud-based Technology

Project Management

Client Relationship Management

Problem-Solving

Team Collaboration

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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