Customer Product Manager at Caterpillar Inc.

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Machinery, Construction, SalesIndustries

Requirements

Prior experience in field/customer-facing roles and team management
Previous experience in technology companies (preferred)
Prior experience in driving digital product adoption
Multilingual capabilities (a plus)
Customer Focus: Aligns business decisions with customer needs, engages with customers, links goals to customer outcomes
Digital Products & Services: Understands digital product portfolios, communicates features, leads value-based storytelling
Decision Making & Critical Thinking: Applies structured decision-making, analyzes data, assesses risks
Effective Communication: Delivers feedback, adapts style, writes reports, interprets cues
Negotiation: Uses collaborative techniques, focuses on issues, demonstrates flexibility
Relationship Management: Builds relationships, responds promptly, resolves issues
Technical Excellence: Applies problem-solving, pursues learning, shares examples
Value Selling: Applies value-based techniques, researches industries, quantifies benefits

Responsibilities

Develop and lead a team of Product Adoption Consultants (PACs), ensuring deep expertise
Provide strategic guidance and training resources to empower the team
Drive onboarding and continuous learning initiatives, including role-based enablement
Foster a culture of collaboration, accountability, and regional expertise
Ensure PACs are engaged with dealer digital teams and gain insights through field visits
Enable field-based Digital Application Representatives (DARs) and dealers through training and support
Gather marketplace insights and collaborate with industry and product teams to influence product evolution
Engage with customers to identify operational improvement opportunities
Monitor product performance and partner with teams to address issues and enhance functionality
Develop and execute customer adoption strategies focused on delivering tangible value
Participate in quality assessment and continuous improvement initiatives

Skills

Product Management

eCommerce

Equipment Management

Connectivity

Team Leadership

Customer Adoption

Strategic Planning

Training & Enablement

Market Insights

Dealer Engagement

Digital Products

Onboarding

Customer Engagement

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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