[Remote] Customer Ops Specialist -Jacksonville at eBay

Florida, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of technology customer support experience
Exceptional customer service skills
Technology or automotive industry experience
Proficiency with computer software and Microsoft Office applications
Effective communication skills
Ability to help non-technical customers solve technical issues
Automotive industry experience and basic knowledge of automobile terminology and purchase and sale documentation (preferred)
Bachelor’s degree or equivalent (a plus)

Responsibilities

Ensure customer satisfaction
Handle customer complaints with empathy and a pleasant attitude
Assist with answering customer inquiries and problems
Provide timely, empathetic support through Zendesk software (chats and emails)
Build feedback loops between customers and internal teams
Maintain and influence Standard Operating Procedures (SOPs)
Enhance the customer Knowledge Base/FAQ
Identify and resolve customer issues
Collaborate with cross-functional teams to deliver exceptional service

Skills

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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