Customer Operations Specialist (Philippines)

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Staffing, BiotechnologyIndustries

Requirements

Candidates should have at least 2 years of experience in Data Entry, Accounts Receivable/Payable, Payroll, Workforce Management, or as a Payment Specialist. A data-driven mindset with strong analytical skills and the ability to generate and interpret custom reports is required. Excellent communication and collaboration skills, particularly with cross-functional teams, are essential. A proactive mindset and willingness to work hands-on to resolve issues and improve processes are also necessary.

Responsibilities

The Customer Operations Specialist will process timesheets from customers to accurately generate invoices for business clients and create/maintain custom reports related to invoicing, timesheets, and payroll adjustments. They will collaborate with the business operations team to improve administrative workflows, address and resolve support issues related to invoicing and timesheet discrepancies, and ensure compliance with internal and customer systems and standard operating procedures. The role also involves identifying opportunities for process enhancements and assisting with the development of SOPs to streamline internal payment processes and invoicing accuracy.

Skills

Invoicing

Payroll Platforms

Data Entry

Reporting

Process Improvement

Customer Support

Compliance

SOP Development

Traba

Connects businesses with flexible labor solutions

About Traba

Traba connects local light industrial workers with businesses that need flexible labor solutions. The company serves clients like warehouses and event organizers by providing general labor roles such as lumpers, picker packers, and warehouse associates. Traba's digital platform allows businesses to request workers for specific shifts, ensuring they receive the right number of vetted and insured workers to meet their needs. Workers can choose flexible shifts that fit their schedules, enabling them to increase their income based on the number of shifts they take. Traba differentiates itself by offering a seamless process for shift requests and a focus on worker vetting. The company's goal is to provide efficient staffing solutions that adapt to the varying demands of businesses.

New York City, New YorkHeadquarters

2021Year Founded

$44.4MTotal Funding

SERIES_BCompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees

Benefits

Competitive salary & compensation

Equity

In-person office

Health, dental, & vision

Breakfast, lunch, dinner & snacks

Leadership development

Ongoing learning opportunities

Fitness credit

Risks

Increased competition from Instawork and Bluecrew in light industrial staffing.

Regulatory scrutiny over gig economy practices could impact Traba's operations.

Technological disruptions may reduce demand for human labor in warehouses.

Differentiation

Traba connects businesses with vetted, reliable workers for specific shifts.

The platform offers seamless shift requests and worker vetting for operational efficiency.

Traba focuses on light industrial roles, including warehouse and event staffing.

Upsides

Traba raised $22M, indicating strong investor confidence and growth potential.

Increased demand for flexible labor solutions post-pandemic boosts Traba's market relevance.

Digital transformation in staffing aligns with Traba's platform-based business model.

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