Customer Operations Specialist at Procter & Gamble Company

Kyiv, Kyiv, Ukraine

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer GoodsIndustries

Requirements

Proficient English and Ukrainian (written and spoken)
Intermediate level skills in Microsoft Office Suite
Analytical skills: to be able to handle and draw conclusions from complex data
Good communication skills
Relevant experience in Customer Service
Ability to recognize the most important issues, and address them immediately, prioritize according to business need
Overcoming obstacles by taking/proposing proper actions, involving others to overcome barriers
Ability to work independently, without supervision

Responsibilities

Ensure proper order acquisition control (monitoring, contact with customer, leadership engagement if needed)
Ensure proper truck sizing as per customer contract/alignment and according to Trade Terms conditions (request additional orders from the customer if needed)
Manage price discrepancies in customer’s orders (investigation, proper communication, and solution with customer, Sales, Billing Accuracy SPOC)
Effective communication with Service Operation Team and customer regarding order changes, corrections and issue solving
Deal with the issues arising from stock unavailability (if needed: in cooperation with customer and other functions)
Support P&G drive to be #1 Supplier by responding to customer specific needs and requirements (reports, estimated availability dates, etc.) in timely manner
Contribute in reaching CSO KPI’s targets (proper analysis, root causing, action plan proposal if needed)
Coordinate / support customers related logistics project internally (SO, supply planning, logistics, plants etc.) and externally (customers)

Skills

Key technologies and capabilities for this role

Order ManagementCustomer CommunicationPrice Discrepancy ResolutionLogistics CoordinationStock ManagementKPI AnalysisRoot Cause AnalysisProject Coordination

Questions & Answers

Common questions about this position

What is the location for this Customer Operations Specialist role?

The position is based at the Kyiv General Office.

What compensation and benefits does P&G offer for this role?

P&G offers a competitive salary and benefits program, along with regular salary revisions and possible promotions based on results, performance, and potential.

What skills are required for the Customer Operations Specialist position?

The role requires proficient English and Ukrainian (written and spoken), intermediate Microsoft Office Suite skills, analytical skills for handling complex data, good communication skills, and relevant Customer Service experience.

What is the company culture like at P&G for this role?

P&G provides a dynamic and respectful work environment where they live their Purpose, Values, and Principles, value every individual, encourage agility and work/life balance, and offer continuous coaching and mentorship.

What makes a strong candidate for this Customer Operations Specialist role?

Strong candidates have relevant Customer Service experience, the ability to prioritize issues, work independently, overcome obstacles by taking actions and involving others, along with proficient language skills and analytical abilities.