Customer Operations Specialist at Procter & Gamble Company

Kyiv, Kyiv, Ukraine

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer GoodsIndustries

Proficient English and Ukrainian (written and spoken)
Intermediate level skills in Microsoft Office Suite
Analytical skills: to be able to handle and draw conclusions from complex data
Good communication skills
Relevant experience in Customer Service
Ability to recognize the most important issues, and address them immediately, prioritize according to business need
Overcoming obstacles by taking/proposing proper actions, involving others to overcome barriers
Ability to work independently, without supervision

Ensure proper order acquisition control (monitoring, contact with customer, leadership engagement if needed)
Ensure proper truck sizing as per customer contract/alignment and according to Trade Terms conditions (request additional orders from the customer if needed)
Manage price discrepancies in customer’s orders (investigation, proper communication, and solution with customer, Sales, Billing Accuracy SPOC)
Effective communication with Service Operation Team and customer regarding order changes, corrections and issue solving
Deal with the issues arising from stock unavailability (if needed: in cooperation with customer and other functions)
Support P&G drive to be #1 Supplier by responding to customer specific needs and requirements (reports, estimated availability dates, etc.) in timely manner
Contribute in reaching CSO KPI’s targets (proper analysis, root causing, action plan proposal if needed)
Coordinate / support customers related logistics project internally (SO, supply planning, logistics, plants etc.) and externally (customers)