[Remote] Customer Operations Associate at Vitable Health

Remote

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree or equivalent work experience
Understanding of ICHRA (Individual Coverage HRAs), regulatory requirements, and interaction with health insurance marketplaces
2+ years of experience in customer service or operations
Strong communication skills
Passion for healthcare and access to affordable care

Responsibilities

Onboard new clients, ensuring timely start and understanding of HRA benefits
Answer questions and resolve issues across channels (phone, text, email, chat) related to benefit administration, HRA compliance, and billing
Problem-solve setup and configuration issues to ensure accurate and on-schedule program starts
Contribute to process improvements by documenting best practices and refining internal workflows related to ICHRA operations
Serve as a trusted guide for clients during onboarding
Collaborate with Customer Success and Sales to ensure a smooth client experience

Skills

Key technologies and capabilities for this role

Customer ServiceProblem-solvingCommunicationOnboardingBenefit AdministrationHRA Compliance

Questions & Answers

Common questions about this position

What qualifications are required for the Customer Operations Associate role?

Required qualifications include a bachelor’s degree or equivalent work experience, familiarity with ICHRA and its regulatory requirements, 2+ years in customer service or operations, strong communication skills, and passion for healthcare access.

What does the company culture at Vitable Health look like?

Vitable is built for better care, focusing on accessible high-quality healthcare for everyday workers, with a rapidly growing team seeking eager members passionate about change and delivering better care.

Is this Customer Operations Associate position remote?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Operations Associate position?

Strong candidates are disciplined, driven, familiar with ICHRA, have 2+ years in customer service or operations, communicate effectively, collaborate well, and are passionate about healthcare access; bonus for cross-functional experience and process improvements.

Vitable Health

Direct primary care with virtual visits

About Vitable Health

Vitable Health offers a direct primary care health plan that improves access to quality healthcare for uninsured and underinsured Americans through virtual and in-home visits. Their membership model eliminates copays and deductibles, making healthcare more affordable for employees while helping employers manage costs. Unlike traditional healthcare plans, Vitable focuses on providing continuous care without out-of-pocket expenses, resulting in high satisfaction rates among members. The company's goal is to transform healthcare delivery, ensuring that everyone can access the care they need.

Philadelphia, PennsylvaniaHeadquarters

2020Year Founded

$24.1MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Home Office Stipend

Remote Work Options

Company Equity

Mentorship Program

Risks

Expansion into 40 states may strain operational capabilities and affect service quality.

Rising healthcare costs could challenge Vitable's no out-of-pocket cost model.

Increased competition from other direct primary care providers may threaten market share.

Differentiation

Vitable Health offers a unique direct primary care model with no out-of-pocket costs.

The company provides virtual and in-home visits, enhancing accessibility for members.

Vitable's partnership with Mishe Health expands access to specialty care at discounted rates.

Upsides

Vitable Health raised $16M to expand into 40 states, increasing its market reach.

The growing demand for telehealth services aligns with Vitable's virtual care offerings.

Employers seeking comprehensive health benefits can drive Vitable's membership growth.

Land your dream remote job 3x faster with AI

Try Jobo Free