Customer Onboarding Manager, SMB | French speaking

Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Tech, SaaS, FintechIndustries

Requirements

Candidates must be fluent in both French and English and possess a minimum of 3 years of relevant experience in an onboarding, integration, or project management role, with a proven ability to launch and manage complex onboarding journeys. Experience managing a complex B2B SaaS product and quickly becoming a product expert is required, along with a creative approach to problem-solving.

Responsibilities

The Customer Onboarding Manager will guide customers through onboarding and offboarding processes, serve as a trusted advisor by providing strategic guidance on operational and product-related issues, and act as an internal advocate for clients by championing new products and capabilities. Responsibilities include facilitating on-time onboarding through project management, assisting teammates with escalations and product questions, taking on complex projects, driving process and product improvements, problem-solving client issues, proactively advocating for client success, and partnering with internal teams to deliver the best customer experience.

Skills

Customer Onboarding

SMB

French

HRIS

Payroll

Compliance

Benefits

Performance Management

Equipment Management

SaaS

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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