Responsibilities

The Customer Marketing & Lifecycle Manager will be responsible for building and scaling customer marketing, partner communications, and advocacy programs at RapidSOS, developing customer stories and partner business impact, supporting expansion, and creating experiences that strengthen loyalty and product adoption. They will also collaborate cross-functionally with sales, customer success, product marketing, demand generation, and PR/Comms to execute these programs, including capturing first-customer wins, running partner newsletters, and developing integrated co-marketing programs.