Customer Manager/Global Account Manager (Japanese Speaking) at Plexus

Neenah, Wisconsin, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Defense, Healthcare, Life Sciences, IndustrialIndustries

Requirements

Japanese speaking
Ability to create, manage, and execute account strategies for assigned customers
Experience leading cross-functional teams including engineering, manufacturing, supply chain, costing, financial, and legal experts
Proficiency in building and developing multi-level relationships, including executive level, with customers and internally
Ability to be fully conversant and intimate with the customer

Responsibilities

Create a working account plan including strategies/tactics to increase profitable revenue, account penetration, and engagement points (including manufacturing, engineering, and sustaining services)
Develop innovative and creative solutions to differentiate Plexus service offerings with customers
Successfully execute account plans while engaging the broader Plexus organization, improving customer satisfaction and "stickiness."
Ensure Plexus meets or exceeds customer expectations; advocate for customer needs within Plexus and represent Plexus’ needs to the customer
Translate customer needs and interests into actions that meet or exceed satisfaction goals and create mutual benefit
Lead a cross-functional Plexus team to meet or exceed customer expectations and needs
Increase Plexus’ revenue and profitability by establishing clearly defined financial objectives and proactively managing the customer P&L in partnership with manufacturing and engineering
Build and develop multi-level relationships, including executive level, with customers and internally

Skills

Key technologies and capabilities for this role

JapaneseAccount ManagementCustomer ManagementGlobal Account Management

Questions & Answers

Common questions about this position

What is the salary range for the Customer Manager/Global Account Manager role?

The annual compensation range is $129,500.00 - $194,300.00, based on geographic location, work experience, education, licensure requirements, and skill level.

What benefits does Plexus offer?

Plexus provides a comprehensive benefits package including medical, dental, and vision insurance, paid time off, retirement savings, professional development opportunities, and perks focused on work-life balance.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills are required for this role?

This information is not specified in the job description.

What is the company culture like at Plexus?

Plexus fosters an inclusive culture valuing every team member, guided by principles like Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence, and Creating Customer Success, with a focus on global collaboration, wellbeing, and professional growth.

Plexus

Manufactures and repairs medical devices

About Plexus

Plexus Corp. offers engineering and manufacturing services tailored for medical device manufacturers, focusing on aftermarket repair and maintenance for drug delivery devices. Their services lead to a 50% improvement in turnaround times and a 25% reduction in service costs, while also minimizing quality issues. Plexus stands out by providing end-to-end solutions, utilizing tools like the Strategic Mitigation Action Response Tracker (SMART) to enhance supply chain efficiency. The company's goal is to deliver specialized, high-quality solutions that improve operational efficiency and reduce costs for their clients.

Oradea, RomaniaHeadquarters

1979Year Founded

IPOCompany Stage

Robotics & Automation, HealthcareIndustries

5,001-10,000Employees

Benefits

Professional and personal development

Plexus Global Mentor Program

Accessible Resources

Risks

Closure of Portland facility may indicate operational challenges affecting workforce stability.

Partnership with Simbe Robotics could strain resources if demand exceeds production capabilities.

Integration with Gate Web3 Wallet may expose Plexus to cybersecurity risks.

Differentiation

Plexus offers end-to-end solutions from design to maintenance in multiple sectors.

The company specializes in aftermarket repair for medical devices, improving efficiency and cost.

Plexus's Strategic Mitigation Action Response Tracker aids in predictive risk management.

Upsides

Partnership with Simbe Robotics expands Plexus's role in the growing retail automation market.

Acquisition of a new office building suggests potential for expanded design and development services.

Collaboration with Arch Systems enhances Plexus's Industry 4.0 capabilities for better efficiency.

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