Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaS, Marketing AutomationIndustries
Requirements
- 1+ years of experience in a customer-facing SaaS role—such as Customer Success, Support, Sales, or Onboarding
- Proven ability to build relationships, understand customer needs, and guide them toward solutions
- Comfort working with CRM and engagement tools (like Salesforce, Planhat, or similar)
- Strong written and verbal communication skills
- A proactive mindset - motivated by goals and find satisfaction in driving measurable impact
- Love connecting with people and helping them find solutions that work
- Curious about businesses, data, messaging strategy, and what makes customers tick
- Comfortable navigating both technical and non-technical conversations
- Enjoy problem-solving, learning on the fly, and thinking creatively to help customers move forward
- Organized, detail-oriented, and can manage multiple conversations at once
- Thrive in fast-paced, collaborative environments and take initiative to improve processes
- Excited to grow career in customer success, sales, or onboarding
Responsibilities
- Engage with trial users early and often: Reach out to new sign-ups to understand their goals, guide them through key setup steps, and help them see value quickly
- Capture and share feedback: Surface insights from customer interactions to inform the team’s overall approach, design scalable digital outreach programs, and uncover the potential of product improvements
- Help customers get to “aha” moments: Understand what success looks like for each user, and provide practical advice and support to help them achieve it
- Spot and support growing accounts: Identify customers showing signs of rapid adoption or needing extra help, and proactively reach out to accelerate success on both ends of the spectrum
- Collaborate across teams: Partner with Product and Engineering, Customer Success, and Support to ensure customers get timely help and a smooth experience transitioning from trial to paying customer
- Monitor engagement and usage: Use data to identify patterns - who’s getting stuck, who’s thriving, and tailor your outreach accordingly
- Educate and empower: Share best practices, product tips, and relevant resources to help users become confident with our platform
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position or does it require office work?
This information is not specified in the job description.
What skills are required for the Customer Journey Specialist role?
Key skills include loving to connect with people and help find solutions, curiosity about businesses and customer motivations, comfort in technical and non-technical conversations, problem-solving and creative thinking, organization and detail-orientation, and thriving in fast-paced collaborative environments.
What is the salary or compensation for this position?
This information is not specified in the job description.
What is the company culture like at Customer.io?
The culture emphasizes fast-paced, collaborative environments where employees thrive by taking initiative to improve processes.
What makes a strong candidate for this Customer Journey Specialist role?
Strong candidates combine customer focus and curiosity like CSMs with proactive communication like BDRs, excel at connecting with people, problem-solving creatively, and managing multiple conversations in a fast-paced setting.
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave
Risks
Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.
Differentiation
Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.
Upsides
Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.
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