Customer Insights Analyst at FullStory

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Professional ServicesIndustries

Requirements

2+ years of experience in a customer-facing analytical role (e.g., CSM, Client Analytics, Consulting) responsible for presenting data analysis and insights to external clients
Demonstrated experience using data analysis and visualization tools (such as SQL, Looker, Tableau, or Snowflake) to build dashboards and derive insights from customer data
Proven ability to manage customer-facing projects, track deliverables, and communicate progress
Excellent communication skills, with experience translating complex technical analysis into clear, actionable recommendations for business stakeholders
Familiarity with leveraging AI tools and technologies to analyze data sets, identify patterns, and surface insights for customers
Exposure to web technologies and UX principles (e.g., understanding of CSS selectors) to effectively analyze and consult on digital experiences
Reside within a commutable distance to Atlanta office for hybrid position (in-office one day per week)
Willingness to travel 25% of the time
Insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for customers

Responsibilities

Serve as a consultant and advisor, building and maintaining relationships with customers who trust Fullstory data and recommendations, deriving clear business value from the partnership
Engage deeply with new customers to help deliver specific business initiatives and improve overall product value and adoption
Deliver scoped enablement engagements to new Fullstory users from strategic customers via virtual and/or on-site delivery
Leverage consulting experience to conduct Fullstory-driven analyses, synthesize data, and present insights across industries, products, and use-cases
Advise customers on best practices to enhance data maturity, designing and delivering project plans aligned with their technical skills, timelines, and business goals
Deliver summaries and presentations about technical deliverables and insights to customers via email and meetings, translating them into meaningful opportunities and actions
Lead customer-facing engagements, focusing on technical and analytical projects for strategic accounts, utilizing Fullstory expertise to help achieve new levels of data maturity and tailored solutions

Skills

Key technologies and capabilities for this role

FullStoryData AnalysisCustomer InsightsConsultingAnalyticsPresentationsProject ManagementBusiness IntelligenceData MaturityEnablement

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a hybrid position requiring in-office attendance one day per week at the Atlanta office, and candidates must reside within a commutable distance.

What experience is required for this role?

Candidates need 2+ years in a customer-facing analytical role like CSM or Consulting, experience with data analysis tools such as SQL, Looker, Tableau, or Snowflake, and proven project management skills.

How much travel is involved in this job?

The role requires 25% travel time.

What is the company culture like for this team?

Team members are naturally curious, entrepreneurial, and dedicated to delivering the best outcomes for customers; the ideal candidate is insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for customers.

What makes a strong candidate for this Customer Insights Analyst role?

A strong candidate has customer-facing analytical experience, skills in data tools like SQL and Tableau, excellent communication to translate technical insights, familiarity with AI tools and web technologies, plus curiosity and entrepreneurial drive.

FullStory

Digital experience analytics platform for businesses

About FullStory

FullStory provides a platform for digital experience analytics, allowing businesses to understand user interactions on their websites and mobile apps. The platform captures and analyzes these interactions, helping companies identify issues and optimize user experiences to enhance conversions and customer satisfaction. FullStory serves a variety of clients, including e-commerce, financial services, and travel companies, making it applicable to any business with a digital presence. Operating on a Software-as-a-Service (SaaS) model, clients subscribe to the platform and pay a recurring fee based on their usage and required features. This model allows for scalability and offers different pricing tiers to accommodate businesses of all sizes. FullStory's goal is to improve online user experiences through detailed insights and data analysis.

Atlanta, GeorgiaHeadquarters

2014Year Founded

$189.9MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Access 6 subsidized sessions with a coach per year

99% of health insurance premiums covered; 75% for dependents

Annual learning subsidy

Fully distributed workforce

Generous parental leave policy

10 days of company holidays

Unlimited time off

401(k) with a $2 to $1 match

Risks

UserTesting's new integrations may offer more comprehensive solutions than FullStory.

Rapid AI evolution in e-commerce could outpace FullStory's current offerings.

Jason Wolf's appointment may lead to short-term disruptions during strategic changes.

Differentiation

FullStory offers pixel-perfect session playback for detailed user interaction analysis.

The platform provides AI-ready behavioral data, enhancing digital experience insights.

FullStory's SaaS model allows scalable solutions for businesses of all sizes.

Upsides

Growing demand for AI-driven personalization boosts FullStory's market potential.

Partnership with Google Cloud enhances FullStory's AI capabilities.

Recognition in Deloitte Technology Fast 500 highlights FullStory's rapid growth.

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