Customer Onboarding Consultant
Fieldguide- Full Time
- Mid-level (3 to 4 years)
The Customer Implementation Specialist will serve as the first point of contact for new customers during the implementation and onboarding phase of their journey with Roadie. This role will be focused on delivering a best in class onboarding experience, ensuring that customers are fully equipped to start using Roadie effectively and are successful during their initial 90 days as a Roadie customer. The ideal candidate brings exceptional communication skills, attention to detail, and a consultative approach to set up our new customers for long-term success.
Roadie is a UPS company, a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.
Crowdsourced same-day delivery logistics platform
Roadie provides a crowdsourced delivery platform that connects everyday drivers with individuals and businesses needing same-day delivery services across the United States. The platform operates on an "on-the-way" delivery model, allowing drivers to pick up and deliver packages along their existing travel routes. This approach not only speeds up delivery times but also makes efficient use of transportation resources, reducing the need for additional delivery vehicles and minimizing environmental impact. Roadie serves a diverse clientele, including small businesses and large enterprises, and offers various delivery solutions such as home delivery and express air delivery. With a network of drivers covering over 20,000 zip codes, Roadie is the largest local same-day delivery provider in the country. The company's goal is to create a more connected and efficient delivery system by transforming everyday travel into a public transportation grid.