Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Automotive & TransportationIndustries
Requirements
Candidates should possess exceptional communication skills, attention to detail, and a consultative approach to customer interactions. They should also have a strong understanding of project management principles and the ability to define and execute on project plans.
Responsibilities
The Customer Implementation Specialist will serve as the primary point of contact for new customers during the onboarding and expansion phase, developing a deep understanding of their business needs and creating tailored implementation plans. This includes configuring solutions, conducting training, proactively monitoring progress, resolving issues, maintaining accurate records, and contributing to the continuous improvement of the implementation process. They will also align with business development teams, work cross-functionally with internal teams, and ensure a cohesive customer experience.
Skills
Communication Skills
Attention to Detail
Project Management
Customer Training
Technical Setup
Systems Integration
Problem Solving
Operational Reporting
Roadie
Crowdsourced same-day delivery logistics platform
About Roadie
Roadie provides a crowdsourced delivery platform that connects everyday drivers with individuals and businesses needing same-day delivery services across the United States. The platform operates on an "on-the-way" delivery model, allowing drivers to pick up and deliver packages along their existing travel routes. This approach not only speeds up delivery times but also makes efficient use of transportation resources, reducing the need for additional delivery vehicles and minimizing environmental impact. Roadie serves a diverse clientele, including small businesses and large enterprises, and offers various delivery solutions such as home delivery and express air delivery. With a network of drivers covering over 20,000 zip codes, Roadie is the largest local same-day delivery provider in the country. The company's goal is to create a more connected and efficient delivery system by transforming everyday travel into a public transportation grid.
Key Metrics
Atlanta, GeorgiaHeadquarters
2014Year Founded
$83.7MTotal Funding
SERIES_CCompany Stage
Automotive & Transportation, Consumer GoodsIndustries
201-500Employees