Customer Implementation Specialist (met achtergrond als operatieassistent) at InVision

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTech, SurgicalIndustries

Requirements

Ervaring als operatieassistent (vereist)
Digitaal vaardig, met sterke kennis van digitale tools en medische technologie, of bereid om deze snel te leren en te ontwikkelen
Vloeiend in Nederlands en Engels (een pre)
Sterke projectmanagementvaardigheden: detailgericht, georganiseerd, gestructureerd, nauwkeurig en in staat om deadlines te halen
Uitstekende communicatie- en trainingsvaardigheden, met een klantgerichte instelling
Probleemoplossend vermogen, zelfstandig kunnen werken en een proactieve houding

Responsibilities

Het ondersteunen van het Customer Success Team bij de implementatie en begeleiding van de uitrol van de App. in operatiekamers
Samenwerken met klanten (key users) om hun workflows te begrijpen en deze te vertalen naar praktische technische oplossingen in de app
Trainen en ondersteunen van eindgebruikers van het product
Zorgen voor datakwaliteit en nauwkeurigheid in de Incision Assist-app
Beoordelen van aangeleverde medische content en werkinstructies om de meerwaarde voor onze klanten te maximaliseren
Cross-functioneel samenwerken met Product, Customer Success en content om de app en oplossingen te verbeteren
Internationaal reizen (voornamelijk binnen de Benelux) voor training, ondersteuning en projectuitvoering

Skills

Key technologies and capabilities for this role

Operating Room AssistanceSurgical WorkflowsUser TrainingData ConfigurationApp ImplementationKey User OnboardingData Quality ControlHealthcare Technology

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

The role involves international travel, mainly within the Benelux region, for training, support, and project execution. A good work-life balance is emphasized.

What are the key requirements or skills needed for this position?

A background as an operatieassistent (operating room assistant) is required, along with experience understanding OK workflows to translate into app improvements, training key users, and ensuring data quality.

What are the company's core values and culture like?

The core values are Impact & Excellentie (innovation and excellence in surgical education), Leren, Groeien en Delen (learning, growing, and sharing knowledge), and Teamwork Unleashed (supporting, challenging, and celebrating each other). It's an innovative, international scale-up environment.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Implementation Specialist role?

An experienced operatieassistent passionate about bridging practice and technology, with skills to understand workflows, train users, ensure data accuracy, and collaborate cross-functionally.

InVision

Digital product design and collaboration platform

About InVision

InVision provides a digital product design platform that helps creative teams work together effectively. The platform includes tools for every stage of the design process, from brainstorming ideas to creating prototypes and gathering feedback. Users, such as designers, product managers, and developers, can collaborate in real-time, making it easier to share ideas and make changes. InVision stands out from its competitors by being fully remote, which allows teams to work flexibly from anywhere. The company also focuses on the growth of its employees by offering support for home office setups and personal development. The main goal of InVision is to create an inclusive and collaborative environment that enhances the design process for teams in the tech and creative industries.

New York City, NoneHeadquarters

2011Year Founded

$339.6MTotal Funding

SERIES_FCompany Stage

Consumer Software, DesignIndustries

201-500Employees

Benefits

Monthly allowance to support every aspect of living your best remote life, including: coffee, snacks, or lunch; a trip to the spa, salon, or barbershop; house cleaning; or groceries

Monthly wellness reimbursement

New hire home office budget with a refreshed home office budget after two years for an office chair, desk, or other equipment

Annual funds towards self-development, including relevant books, magazines, memberships, and subscriptions

Free Headspace account

Parental leave

Fertility care and support

Reimbursement for nursing-related costs during business travel

Family caregiving support

Peer recognition budget

Charitable donation matching

Flexible paid-time off

Risks

Discontinuation of services in December 2023 may erode customer trust.

Miro's acquisition of Freehand could shift InVision's user base.

Reliance on large funding rounds suggests potential financial instability.

Differentiation

InVision's Freehand offers a simple, intuitive digital whiteboard for collaboration.

The platform supports remote-first work, catering to flexible work environments.

InVision serves 100% of the Fortune 100, showcasing its enterprise-level capabilities.

Upsides

InVision's remote-first model aligns with the growing hybrid work trend.

The platform's integration of design systems supports organizational process improvements.

InVision's focus on creative empowerment aligns with the rise of AI-driven design tools.

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