Customer Experience Coordinator at PatientPoint

Tampa, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Associate degree or combination of education and experience
At least 2 years’ experience working in a customer service role
Proven track record of successfully resolving customer issues and increasing customer satisfaction
Functional experience with Microsoft Word, Excel, and Outlook
Excellent phone and email presence and etiquette

Responsibilities

Build relationships and engage practices to drive loyalty and identify opportunities to grow the business within the account
Daily inbound/outbound customer interaction via phone and email
Serve as a product expert, informing customers about product benefits and features
Set and maintain realistic customer expectations
Ensure service level standards are maintained and adhered to
Support internal platforms and customer relationship management tools
Schedule and coordinate workflow between departments to maximize productivity and customer satisfaction
Maintain expert knowledge of PatientPoint products and services
Present features, benefits of current products, and collaborate with cross-functional teams to meet customer needs
Maintain a professional demeanor and represent PatientPoint Brand positively

Skills

Key technologies and capabilities for this role

Microsoft WordMicrosoft ExcelMicrosoft OutlookCustomer ServiceCRMPhone CommunicationEmail Communication

Questions & Answers

Common questions about this position

What is the work location for this position?

The position is hybrid, combining remote work with time in the Tampa office.

What is the salary for the Customer Experience Coordinator role?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need at least 2 years in a customer service role, an Associate degree or equivalent, functional experience with Microsoft Word, Excel, and Outlook, and excellent phone and email etiquette.

What is the company culture like at PatientPoint?

PatientPoint offers a purpose-driven career within a dynamic team, focused on innovating to improve health outcomes.

What makes a strong candidate for this position?

A strong candidate has a proven track record of resolving customer issues, increasing satisfaction, and strong phone and email communication skills.

PatientPoint

Delivers targeted health information solutions

About PatientPoint

PatientPoint provides targeted health information to patients and healthcare providers at critical points in the care journey, focusing on patient engagement and education. Its engagement platform delivers relevant health information through various touchpoints, such as waiting rooms and remote monitoring, ensuring patients receive timely information that can positively influence their health behaviors. The company differentiates itself by connecting healthcare providers with pharmaceutical and health brands through point-of-care marketing, while also offering solutions for improving online presence and reputation. PatientPoint's goal is to enhance patient experiences and health outcomes through personalized engagement solutions.

Cincinnati, OhioHeadquarters

1987Year Founded

$136.3MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees