Customer Experience Associate, Nashville at The Farmer's Dog

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pet Food, Subscription ServicesIndustries

Requirements

Passion for dogs and a desire to improve their health
Ability to provide service with a human touch
Strong communication skills (written and verbal)
Ability to resolve customer issues with empathy and accuracy
Ability to work independently and collaboratively
Willingness to comply with company policies and procedures
Ability to commute to and work from the Nashville office on-site
Availability for full-time work (40 hours per week)

Responsibilities

Deliver exceptional customer service through inbound phone contacts, email, text, and chat
Resolve customer issues with a high degree of empathy while building value in the company’s products
Respond to customers in a timely manner with thorough and accurate information
Document customer interactions in the contact management system and CRM
Share customer conversation insights with colleagues (People Leads/Managers and Cross-Functional Leads)

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail SupportChat SupportText SupportCRMIssue ResolutionVerbal CommunicationWritten Communication

Questions & Answers

Common questions about this position

Is this a remote position or onsite?

This is an onsite position requiring candidates to commute to and work from the Nashville office.

What is the salary for this Customer Experience Associate role?

This information is not specified in the job description.

What skills are required for this position?

Key requirements include passion for dogs, strong communication skills (written and verbal), ability to resolve issues with empathy and accuracy, and working independently and collaboratively.

What is the company culture like at The Farmer's Dog?

The company is dedicated to changing the pet food industry with a mission to improve pet health, emphasizing innovative and delightful experiences, exceptional customer service with a human touch, and sharing insights collaboratively.

What makes a strong candidate for this role?

Strong candidates demonstrate a passion for dogs, excellent communication skills, empathy in resolving issues, and the ability to work both independently and collaboratively while complying with company policies.

The Farmer's Dog

Fresh, human-grade dog food delivery service

About The Farmer's Dog

The Farmer's Dog provides fresh, human-grade dog food that is delivered directly to pet owners' homes. The company focuses on creating personalized meal plans for dogs, which are prepared in the U.S. using high-quality ingredients that are free from preservatives and artificial additives. This subscription-based model allows customers to receive regular deliveries of fresh food, ensuring their pets have a healthy diet without the need for long shelf life. Unlike traditional dog food brands, The Farmer's Dog emphasizes the health benefits of its products, with many customers reporting improvements in their pets' weight, energy levels, and digestive health. The goal of The Farmer's Dog is to enhance pet health and well-being through better nutrition, while also providing convenience for pet owners.

New York City, New YorkHeadquarters

2014Year Founded

$163.5MTotal Funding

SERIES_DCompany Stage

Food & AgricultureIndustries

501-1,000Employees

Benefits

Competitive compensation & equity packages

Health, dental, & vision

Parental leave

401k

Flexible PTO

Employee discount

Risks

Rising costs of high-quality ingredients may affect competitive pricing.

Increased competition in the fresh pet food market could dilute market share.

Consumer skepticism about subscription models may lead to higher churn rates.

Differentiation

The Farmer's Dog offers fresh, human-grade dog food delivered directly to customers' doors.

Their subscription model provides personalized meal plans tailored to individual dogs' needs.

The company uses high-quality, preservative-free ingredients, setting them apart from traditional dog food.

Upsides

Growing consumer interest in personalized pet nutrition aligns with their meal plan offerings.

Partnerships with veterinary associations enhance credibility and trust among pet owners.

Increased demand for sustainable packaging can boost their eco-friendly initiatives.

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