Customer Execution Director at Owens & Minor

Philadelphia, Pennsylvania, United States

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$140,000 – $160,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Experience in maintaining and growing customer relationships for large accounts
Ability to drive revenue growth through account expansion
Skills in issue resolution and communication with senior-level executives and cross-functional teams
Expertise in bi-directional competitive intelligence, forecasting, and RFP processes
Understanding of customer life cycle and contract time frames
Capability to analyze customer needs and craft tailored development strategies
Proficiency in contract compliance, pricing maintenance, and supplier negotiations
Experience in driving RFP processes, including pre-RFP positioning and response development
Ability to develop market penetration and share gain strategies
Forecasting and account potential assessment skills using internal/external sources
Leadership in coaching, mentoring, and providing performance feedback to commercial teammates
Support for sales reps in managing customer profitability

Responsibilities

Identifies and develops sales opportunities within designated geographic market/account
Analyzes customers’ needs, crafts tailored customer development strategies, and creates demand for company offerings
Independently calls on senior-level executives to generate demand and business development opportunities
Serves as subject matter expert to support content development by internal teams (Marketing, Sales Executives, Customer Services, etc.)
Monitors and reports on business development productivity
Coordinates needs and opportunity assessments across accounts
Maintains full responsibility for contract compliance, coordinates compliance calls, and ensures adherence to terms
Manages pricing maintenance, approvals, and regular reviews for accounts
Conducts supplier negotiations and handles contract compliance issues
Drives RFP process: develops pre-RFP/renewals strategy, manages RFP/contracting, communicates with functional groups, and creates response action plans
Develops increased market penetration and share gain strategies/execution plans for accounts, communicates with VP and participates in reviews
Provides forecasting information and account potential assessments
Drives and manages quarterly business review process for assigned IDN accounts
Coaches, mentors, develops commercial teammates, and provides performance feedback
Supports sales reps in managing customer profitability and scheduling
Performs additional duties as directed

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementSalesBusiness DevelopmentAccount ManagementRevenue GrowthCompetitive IntelligenceForecastingRFPExecutive CommunicationDemand Generation

Questions & Answers

Common questions about this position

What is the salary range for the Customer Execution Director position?

The anticipated salary range is $140-160K, plus incentive package. The actual compensation may vary based on job-related factors such as experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a remote position or does it require travel?

This information is not specified in the job description.

What key skills are needed for the Customer Execution Director role?

Key skills include customer relationship management, sales and business development, contract compliance and pricing management, RFP process management, and the ability to engage senior-level executives.

What makes a strong candidate for this Customer Execution Director position?

Strong candidates will have experience in customer relationship management, driving revenue growth, managing RFPs and contracts, and engaging with senior executives, along with relevant skills, education, and experience that align with the compensation factors.