Customer Excellence Coordinator at Fresenius Medical Care

Taastrup, Capital, Denmark

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Several years of experience in customer service and enjoys interacting with many different people daily
Professional attitude with high quality level, result- and patient-oriented work style, empathetic approach to patients and partners, and passion for helping others
Very detail-oriented, as handling orders for life-critical treatments
Good IT skills and knowledge of SAP, preferably sales and delivery modules
Not intimidated by numbers, statistics, and data processing
Knowledge of GDP (Good Distribution Practice)
Good prioritization and coordination skills, able to maintain overview
Able to handle a workday where tasks may be reprioritized on short notice
Fluent in speaking and writing Danish and English
Team player with a "can-do" attitude, able to work independently, high drive, thrives in a dynamic environment with deadlines and high pace, maintains overview under pressure

Responsibilities

Handle phone and electronic order reception from patients
Follow up on daily orders, inbound and outbound
Respond to inquiries from hospitals, patients, and technicians via phone and email
Handle return orders and crediting
Pack/ship HD & PD equipment, small parts, and rental equipment
Work with GDP (Good Distribution Practice) related tasks

Skills

SAP

GDP

Customer Service

Order Management

Data Processing

Prioritization

Phone Support

Email Support

Returns Handling

Packing and Shipping

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees