Customer Engineer

Position Overview

• Location Type: Remote
• Job Type: Full Time
• Timezone: Central Timezone
• Employment Type: Full Time

Pythian is seeking a Customer Engineer to act as a strategic advisor to customers, understanding their business goals and shaping best-in-class solutions. This role involves aligning vision with practicality to deliver outstanding outcomes across sales, pipeline generation, and solution development. The ideal candidate will engage with C-level stakeholders, understand their needs, and collaborate with technical consultants and sales teams. A deep familiarity with Public Cloud Platforms, Infrastructure technology, and enterprise migrations to newer platforms is essential.

About Pythian

Pythian is a multinational company founded in 1997, specializing in strategic database and analytics services to drive digital transformation and operational excellence. Pythian has a strong history of solving complex data challenges and has expanded its competencies to include advanced analytics and AI. They partner with leading cloud providers like Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake.

Why Pythian?

• Be a strategic advisor to customers.
• Shape best-in-class solutions that deliver innovation.
• Understand customer business architecture and deliver outstanding outcomes.
• Engage with C-level stakeholders.
• Work with advanced on-prem, hybrid, cloud, and multi-cloud solutions.
• Join a company that helps businesses transform and stay competitive.

What You Will Be Doing

• Engaging with assigned or targeted customer organizations.
• Understanding customer business and establishing technical and business credibility.
• Cultivating relationships and envisioning creative sales and solution strategies that generate additional revenue.
• Overseeing holistic solutions from both business and technical perspectives, considering constraints like costs, contract terms, business conditions, and the client's technical environment.
• Organizing and leading technical customer needs identification and scoping calls.
• Ensuring participation of relevant technology resources and driving the EAD process to create viable, competitive, and timely solutions.
• Leading the creation of customer-specific services and technology solutions.
• Coordinating teams of delivery and project management resources.
• Integrating partner technology and teams.
• Owning the production of client-facing statements of work.
• Creating and cultivating key trusted-advisor relationships with senior-level IT executives.
• Demonstrating an understanding of key business challenges within customer markets and how technology-enabled business solutions can address those needs.
• Owning the technical, services, and architecture agenda for named customers.

Requirements

• Based in the UK.
• Strategic advisory skills.
• Ability to understand customer business goals and desires.
• Experience in shaping best-in-class solutions.
• Ability to deliver more value, inspiration, and creative innovation.
• Skill in understanding customer business architecture.
• Ability to align vision with practicality for outstanding outcomes.
• Experience in sales, pipeline generation, and solution development.
• Capability to communicate with C-level stakeholders.
• Deep familiarity with key Public Cloud Platforms.
• Knowledge of Infrastructure technology.
• Experience migrating enterprise capabilities into newer and better platforms.
• Understanding of solutions suitable for a wide variety of organizations and industries.
• Ability to help customers transform how they compete and win.
• Experience delivering advanced on-prem, hybrid, cloud, and multi-cloud solutions.
• Ability to solve tough data challenges faster and better.

Connect with Pythian

• Follow #pythianlife on LinkedIn.
• Follow @loveyourdata on Instagram.
• Explore other job opportunities at Pythian Careers.