Staff Software Engineer, Platform & Infrastructure
Qualified.com$230,000 - $260,000/year
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine LearningIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: Not specified
Kustomer is the industry-leading conversational CRM platform, perfecting every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Kustomer was founded in 2015 and has raised over $200M in funding. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by Battery, Redpoint, and Boldstart Ventures, who have invested $60M in capital. Kustomer has a strong NYC presence and is also a remote-friendly company, with Krew members located throughout the US and United Kingdom.
Requirements
- Not specified
Responsibilities
- Backend Systems (75%):
- Serve as a Lead and senior member of the team, leading initiatives and key projects.
- Provide guidance and mentorship to team members, fostering a collaborative environment.
- Infrastructure (25%):
- Improving the developer experience.
- Application observability.
- Designing architectural changes in critical backend components, including:
- Database sharding strategies.
- Event bus performance.
- Scaling search systems.
- Improving end-to-end latency.
Application Instructions
- Not specified
Company Information
- Company: Kustomer
- Industry: Conversational CRM Platform
- Founded: 2015
- Funding: Over $200M (including $60M in recent investment)
- Notable Investors: Battery, Redpoint Ventures, Boldstart Ventures
- Current Status: Standalone company, previously part of Meta’s Business Messaging Group.
Skills
Database sharding
Event bus
Search systems
Backend systems
Application observability
Mentorship
Team leadership
Scaling
Architecture design
Kustomer
Customer service platform for businesses
About Kustomer
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
New York City, New YorkHeadquarters
2015Year Founded
$227.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees