Customer Engagement Specialist (New York City) at Levelpath

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Procurement, Technology, SaaSIndustries

Requirements

Empathy, patience, and a sense of urgency when supporting customers
4+ years of experience in a customer-facing/customer-management role
B2B SaaS experience

Responsibilities

Drive impact by focusing on customer experience, including answering support tickets, providing users guidance when stuck, generating product documentation, reporting bugs to product & engineering, and other related tasks
Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
Learn the intricacies of a cutting-edge enterprise product and be a Levelpath product expert for the customer base to drive product adoption and satisfaction
Interact directly with Product and Engineering teams to identify areas where the company can better serve the customer base
Build best practice guides and playbooks to ensure customers and their users are set up for success
Act as a trusted advisor and support customer health by understanding users’ friction points when using Levelpath
Partner with the executive team to build, optimize, and scale processes, assets, & systems (Zendesk & Salesforce)

Skills

Key technologies and capabilities for this role

Customer EngagementRelationship BuildingCustomer AdvocacyProduct FeedbackProcurement SoftwareUser ExperienceProblem SolvingQuick IterationStakeholder ManagementAI Platforms

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position located in New York City, required when the office is up and running.

What benefits are offered for this role?

The company offers most standard benefits you'd expect from a mature organization, including transportation and 401k.

What skills or qualities are ideal for this Customer Engagement Specialist role?

Ideal candidates love tackling problems, building solutions, helping people, sharing knowledge, and thrive in quick iteration with customer feedback. They are energized by smart people navigating challenges together and motivated by reaching milestones.

What is the company culture like at Levelpath?

Levelpath has a spirited international team in an agile environment with short decision paths and quick delivery. The team is obsessed with helping customers and passionate about making a difference in procurement.

What makes a strong candidate for this position?

Strong candidates are proactive problem-solvers who own outcomes, love helping people, and get excited by customer feedback and quick iteration. Experience advocating for customers and driving impact in a fast-paced startup environment will stand out.

Levelpath

AI-powered procurement platform for businesses

About Levelpath

Levelpath provides an AI-powered procurement platform that improves productivity and collaboration between businesses and their suppliers. The platform integrates workflows, data, people, and devices, allowing users to access a unified view of the procurement process from any device. Its main feature, the Hyperbridge reasoning engine, gathers and enhances data from various sources, making enterprise commerce quicker and more transparent. Levelpath targets businesses aiming to simplify their procurement processes, minimize risks, and increase profitability. Unlike competitors, Levelpath offers a comprehensive solution that combines multiple procurement elements, generating revenue through subscription models and service fees.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$43.3MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Sick Leave

401(k) Retirement Plan

Commuter Benefits

Risks

Emerging competitors like Pivot may capture market share with simplified solutions.

Rapid evolution of AI technologies could increase competition in the procurement space.

Reliance on external supplier costs exposes Levelpath to risks from alternative cost-cutting measures.

Differentiation

Levelpath's Hyperbridge engine enriches procurement data with contextual intelligence from various business functions.

The platform offers a unified procurement process accessible on any device.

Levelpath integrates AI-driven analytics to enhance decision-making and risk management.

Upsides

AI-driven procurement is expected to grow, with 50% adoption by 2025.

Levelpath's mobile-first approach aligns with the rising trend of mobile procurement solutions.

The platform's real-time supplier collaboration meets growing demand for enhanced supplier relationships.

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