Customer Engagement Specialist (New York City) at Levelpath

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Procurement, Technology, SaaSIndustries

Requirements

Empathy, patience, and a sense of urgency when supporting customers
4+ years of experience in a customer-facing/customer-management role
B2B SaaS experience

Responsibilities

Drive impact by focusing on customer experience, including answering support tickets, providing users guidance when stuck, generating product documentation, reporting bugs to product & engineering, and other related tasks
Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
Learn the intricacies of a cutting-edge enterprise product and be a Levelpath product expert for the customer base to drive product adoption and satisfaction
Interact directly with Product and Engineering teams to identify areas where the company can better serve the customer base
Build best practice guides and playbooks to ensure customers and their users are set up for success
Act as a trusted advisor and support customer health by understanding users’ friction points when using Levelpath
Partner with the executive team to build, optimize, and scale processes, assets, & systems (Zendesk & Salesforce)

Skills

Customer Engagement

Relationship Building

Customer Advocacy

Product Feedback

Procurement Software

User Experience

Problem Solving

Quick Iteration

Stakeholder Management

AI Platforms

Levelpath

AI-powered procurement platform for businesses

About Levelpath

Levelpath provides an AI-powered procurement platform that improves productivity and collaboration between businesses and their suppliers. The platform integrates workflows, data, people, and devices, allowing users to access a unified view of the procurement process from any device. Its main feature, the Hyperbridge reasoning engine, gathers and enhances data from various sources, making enterprise commerce quicker and more transparent. Levelpath targets businesses aiming to simplify their procurement processes, minimize risks, and increase profitability. Unlike competitors, Levelpath offers a comprehensive solution that combines multiple procurement elements, generating revenue through subscription models and service fees.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$43.3MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Sick Leave

401(k) Retirement Plan

Commuter Benefits

Risks

Emerging competitors like Pivot may capture market share with simplified solutions.

Rapid evolution of AI technologies could increase competition in the procurement space.

Reliance on external supplier costs exposes Levelpath to risks from alternative cost-cutting measures.

Differentiation

Levelpath's Hyperbridge engine enriches procurement data with contextual intelligence from various business functions.

The platform offers a unified procurement process accessible on any device.

Levelpath integrates AI-driven analytics to enhance decision-making and risk management.

Upsides

AI-driven procurement is expected to grow, with 50% adoption by 2025.

Levelpath's mobile-first approach aligns with the rising trend of mobile procurement solutions.

The platform's real-time supplier collaboration meets growing demand for enhanced supplier relationships.

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