Customer Enablement Lead

About the Role

We’re looking for a Customer Enablement Lead to design and deliver programs that help our SMB and Mid-Market customers get maximum value from Superside’s services. You’ll turn insights into action, build frameworks and tools, and launch initiatives that improve onboarding, adoption, and retention at scale. This role is perfect for someone who thrives in a fast-paced environment, works well with ambiguity, and knows how to create simple, scalable solutions from complex problems.

What You'll Do

• Own strategic enablement initiatives from concept to execution, measurement, and iteration.
• Use customer insights and data to design scalable solutions such as playbooks, automations, and workflows.
• Build frameworks that make problem-solving and decision-making faster and more consistent.
• Manage and improve tooling (Salesforce, Planhat, Omni, ChatGPT, Helpjuice) to streamline workflows.
• Partner with CS, RevOps, Product, Marketing, and Data teams to ensure alignment and impact.
• Lead customer-facing programs like onboarding or engagement initiatives that scale across segments.
• Develop training materials, documentation, and reusable assets for customer-facing teams.
• Track and report enablement performance against defined KPIs.
• Stay ahead of emerging AI tools and apply them to increase efficiency and automation.

What You'll Need To Succeed

• 3+ years in a strategic, analytical, or enablement-focused role in a Strategy Consulting or B2B SaaS environment.
• Proven ability to lead cross-functional projects from start to finish.
• Strong problem-solving skills and a knack for turning complexity into clear, actionable frameworks.
• Experience with CRMs (Salesforce, Planhat) and data tools (Excel, Omni).
• Ability to analyze customer behavior and derive actionable insights from large datasets.
• Experience with workflow optimization and tooling implementation.
• Familiarity with AI tools like ChatGPT; ability to create custom GPTs is a plus.
• Excellent communication skills for aligning stakeholders and driving adoption.
• Highly organized, adaptable, and comfortable managing multiple priorities.
• Passion for improving the customer experience and delivering scalable business impact.

Why Join Us?

Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.

• Remote-first. Customer-led. Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
• Global team, local impact. Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
• High performance, low ego. Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
• Impact meets opportunity. We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
• Grow fast. Lead well. You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Diversity, Equity and Inclusion

We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.