Customer Enablement Lead

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

InternshipJob Type

UnknownVisa

B2B SaaS, Strategy ConsultingIndustries

Requirements

Candidates must have at least 3 years of experience in a strategic, analytical, or enablement role within a Strategy Consulting or B2B SaaS environment. Proven ability to lead cross-functional projects, strong problem-solving skills, and experience with CRMs like Salesforce and Planhat are essential. Familiarity with data tools such as Excel and Omni, workflow optimization, tooling implementation, and AI tools like ChatGPT is required, with custom GPT creation being a plus. Excellent communication, organization, adaptability, and a passion for customer experience are also necessary.

Responsibilities

The Customer Enablement Lead will design and execute strategic enablement initiatives, using customer insights and data to create scalable solutions like playbooks and automations. Responsibilities include building frameworks for faster problem-solving, managing and improving tooling (Salesforce, Planhat, Omni, ChatGPT, Helpjuice), and partnering with various internal teams for alignment. The role involves leading customer-facing programs such as onboarding, developing training materials, tracking enablement performance against KPIs, and applying AI tools to enhance efficiency and automation.

Skills

Customer Enablement

Program Design

Program Delivery

Onboarding

Adoption

Retention

Strategic Initiatives

Customer Insights

Data Analysis

Playbook Development

Automation

Workflow Optimization

Salesforce

Planhat

Omni

ChatGPT

Helpjuice

Cross-functional Project Management

Problem-Solving

CRM

Data Tools

Excel

AI Tools

Custom GPTs

Communication Skills

Superside

On-demand design services for businesses

About Superside

Superside offers on-demand design services, including graphic design, illustration, motion design, and branding, specifically for medium to large enterprises. Clients subscribe to access a dedicated team of designers, which allows for predictable costs and flexibility based on their design needs. The company differentiates itself with a strong focus on reliability, maintaining a 99.99% uptime for its services. Superside's goal is to provide high-quality design solutions without the overhead of an in-house team.

Wilmington, DelawareHeadquarters

2015Year Founded

$34.2MTotal Funding

SERIES_ACompany Stage

DesignIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Performance Bonus

Risks

AI-driven design tools could threaten Superside's market share.

Freelance platforms may attract price-sensitive clients away from Superside.

Economic downturns could reduce demand for Superside's services.

Differentiation

Superside offers a subscription model for predictable design service costs.

The company maintains a 99.99% uptime, ensuring reliable service availability.

Superside provides a wide range of design solutions, from graphic design to branding.

Upsides

Growing demand for remote design services aligns with Superside's offerings.

Launch of Superads enhances value with AI-powered creative insights.

Partnerships like Cello boost customer acquisition through community-driven strategies.

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