[Remote] Customer Education Specialist - Contract at Loopio

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer SuccessIndustries

Requirements

Background in adult education, training, enablement, or communications
Experience with educational tools such as course authoring, video editing, and graphic design software
Comfortable and confident speaking in front of a large audience, with experience conveying information simply and understandably
Highly organized and detail-oriented, with a proven track record of managing projects from start to finish
Extremely close attention to details, including spelling and grammar
Passion for teaching and ensuring all supporting documentation is in place
Strong desire to get things done and get them done right
Ability to consistently identify opportunities in every problem, challenge, or situation
Masterful in developing relationships and communicating with people
Contributes to a positive and fun team environment
Collaborative mindset, with willingness to support and learn from team members

Responsibilities

Facilitate live training webinars that create value and help customers recognize success
Create engaging training resources such as webinar presentations, eLearning certification courses, infographics, and videos
Develop and grow a thorough understanding of Loopio’s products and services
Keep all Customer Education content accurate and up-to-date
Ensure a smooth customer experience and consistency between various tools used for Customer Education
Manage and record customer live training webinar attendance
Leverage Loopio’s Learning Management System to develop a consistent webinar cadence, track customer attendance, and arrange follow-up communications
Partner with Loopio’s Product Design and Product Marketing teams to stay aware of new product releases and ensure training resources are updated accordingly
Constantly seek out expertise from the RFX community to share with customers
Work with internal stakeholders across CX to develop an understanding of Loopio’s customer training needs

Skills

training facilitation

webinar delivery

eLearning development

instructional design

content creation

Learning Management System

customer onboarding

product training

Loopio

RFP response software for enterprises

About Loopio

Loopio specializes in simplifying the process of responding to Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQs), and Security Questionnaires. Its main product is RFP response software that helps businesses manage and automate the intricate task of creating high-quality responses. The software features a smart content management system that organizes a company's knowledge base, making it easy for teams to collaborate, assign tasks, and review projects efficiently. Loopio operates on a subscription-based model, allowing clients to access its software and tools for a recurring fee. This model helps clients save time and improve the quality of their responses, enabling them to win more business. Loopio stands out from competitors by focusing on enhancing collaboration and efficiency for medium to large enterprises across various industries, including technology, healthcare, and finance.

Toronto, CanadaHeadquarters

2014Year Founded

$203MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Hybrid Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Increased competition from established players like SAP threatens Loopio's market share.

Potential over-reliance on CRM integrations poses risks if policies change.

Recent layoffs may indicate internal financial or strategic challenges.

Differentiation

Loopio integrates seamlessly with CRM systems like Salesforce and HubSpot.

The Response Management Loop Framework offers a holistic approach to proposal management.

Loopio's smart content management system centralizes and organizes knowledge efficiently.

Upsides

Growing demand for AI-driven content management boosts Loopio's market potential.

Integration with CRM systems streamlines sales and proposal workflows.

Expansion into new markets enhances Loopio's global presence and capabilities.

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