Mercury

Customer Content Marketer

New York, New York, United States

Mercury Logo
Not SpecifiedCompensation
InternshipExperience Level
Full TimeJob Type
UnknownVisa
Financial TechnologyIndustries

Requirements

Candidates should possess 7+ years of B2B marketing experience combining storytelling and customer focus, including experience in content marketing, storytelling, customer marketing, advocacy programs, or similar roles. They should have strong interviewing and research skills, honed project management skills, a data-driven approach to measuring content performance, top-notch written and verbal communication skills, a natural curiosity about customer challenges and achievements, and empathy with exceptional interpersonal skills.

Responsibilities

The Customer Content Marketer will partner with Relationship Management, Sales, and other teams to identify and cultivate customer relationships, drive the creation of compelling customer narratives through case studies, blog posts, and video testimonials, collaborate with Organic and Paid Social teams to build social storytelling featuring customer advocacy, work across Marketing to develop strategic campaigns leveraging customer advocacy, and establish efficient processes for continuously sourcing, producing, and promoting customer stories.

Skills

Storytelling
Customer Marketing
Content Marketing
Editorial
Social Media
Video Editing
Interviewing
Research
Project Management
Data Analysis
Communication
Customer Insights

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

Key Metrics

San Francisco, CaliforniaHeadquarters
2017Year Founded
$146.8MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Health, dental, & vision
Custom equipment setup
401(K) matching
12+ weeks paid parental leave
Book budget
Wellness benefits
Grocery budget
Paid lunch
Personalized callsign
Unlimited vacation policy (with mandatory minimum)

Risks

Mercury's decision to stop serving certain countries may lead to customer loss.
Integration challenges from the Teal acquisition could disrupt services.
Expansion into consumer banking might divert focus from core startup services.

Differentiation

Mercury offers both business and personal banking services, unlike many fintech competitors.
The company provides integrated financial management tools, enhancing startup operational efficiency.
Mercury's Raise program connects startups with investors, mentors, and other founders.

Upsides

Mercury secured a $100 million credit warehouse to expand its credit card business.
The acquisition of Teal enhances Mercury's financial management offerings for startups.
Mercury Personal expands market reach by attracting tech-savvy individuals.

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