Content Strategist

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Requirements

• 3-5 years of content experience in a complex and nuanced technical field.
• Expertise in presenting highly technical subject matter in an engaging, accessible voice.
• Solid project management skills, with experience overseeing the end-to-end content lifecycle.
• Ability to manage multiple content projects simultaneously, including supporting stakeholders to understand trade-offs when priorities compete with one another.
• Experience using data to gather customer insights and make recommendations on how to iterate content strategies accordingly.
• Cultural humility, ability to build relationships across differences, and excellent communication skills.

Responsibilities

• Translate difficult and esoteric insurance and technical content into straightforward and accessible resources that providers and clients can use to achieve the outcomes they’re looking for.
• Design inclusive multi-channel messaging strategies to engage providers and clients, so that they are informed and empowered with the information they need to use our product and services.
• Manage resources (including our CX Style Guide) to enable consistent content across the full Alma support ecosystem (including Support Center, AI tooling, and customer interactions).
• Analyze and optimize content performance by using data to identify how our data is and isn’t meeting customer and business needs.
• Provide end-to-end project management for technical writing requests, including setting messaging strategy, writing deliverables, and getting stakeholder buy-in for final alignment before publication.
• Develop future support content strategy and iterate over time, with the goal of building Alma’s support content into a value-adding product in its own right.

Application Instructions

• Not specified.

Company Information

• Website: Not specified
• Values: Not specified
• Candidate Interview Guide: Not specified