[Remote] Customer Content and Community Evangelist at Visier Solutions

Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Business Intelligence, AI, People Analytics, Workforce Planning, Compensation ManagementIndustries

Requirements

Bachelor’s degree in Communications, Marketing, Business, or related field
3+ years of experience in community management, content creation, or a related field
Strong understanding of social media platforms and online community engagement
Excellent communication and interpersonal skills
Ability to analyze data and adapt strategies accordingly
Experience with project management and time tracking
Strong collaboration and cross-functional skills
Ability to work independently and as part of a team

Responsibilities

Drive the engagement of customers with Visier’s online community and digital resources
Develop content strategies, member onboarding programs, and peer-to-peer assistance channels
Curate content and online experiences that inspire customers
Transform support case insights into self-service resources
Monitor and moderate online forums
Engage with SMEs and customers to respond to posts
Organize and host virtual community events, including AMAs
Foster a positive and inclusive community environment
Understand and leverage ServiceNow integration to demonstrate the impact of community investments
Gather and report community feedback to relevant departments
Provide reports on ticket deflection rates, support cost savings, resolution time improvements, and community ROI metrics
Monitor customer satisfaction for community-assisted resolutions and retention rates among active community members
Define project schedules and manage multiple projects simultaneously
Collaborate cross-functionally to drive continuous improvement within technology, tools, processes, and products

Skills

Key technologies and capabilities for this role

Community ManagementContent StrategySocial MediaCustomer AdvocacyCustomer RetentionKnowledge ManagementSelf-ServiceOnboardingCommunicationModeration

Visier Solutions

People analytics and workforce planning solutions

About Visier Solutions

Visier provides people analytics and workforce planning solutions to help businesses analyze and optimize their workforce data. Its main product, Visier People, is a user-friendly platform that allows HR professionals and business leaders to extract insights from workforce data without needing advanced technical skills. Clients, including large enterprises and mid-sized businesses, use Visier's tools to tackle HR challenges like employee burnout, hiring efficiency, and gender pay equity by visualizing data and gaining actionable insights. Unlike many competitors, Visier operates on a software-as-a-service (SaaS) model, where clients subscribe for access to the platform and its updates. The recent acquisition of Yva.ai enhances Visier's capabilities by providing deeper insights into work and team dynamics. The goal of Visier is to empower organizations to make informed decisions that lead to improved business outcomes.

Vancouver, CanadaHeadquarters

2010Year Founded

$254.4MTotal Funding

SERIES_ECompany Stage

Consulting, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Performance Bonus

Risks

Emerging competition from Paychex challenges Visier's market position.

Demand for high-quality data in Singapore highlights potential gaps in Visier's offerings.

Visier's success is tied to SmartRecruiters' market performance, posing potential risks.

Differentiation

Visier offers unmatched people analytics and workforce planning solutions for HR challenges.

The acquisition of Yva.ai enhances Visier's insights into team dynamics.

Visier's SaaS model provides continuous updates and customer support for growing business value.

Upsides

Visier's strategic partnerships expand its reach to over 4000 customers worldwide.

Recognition as a leader in HR analytics boosts Visier's market credibility.

The integration of generative AI with Paychex attracts small and medium-sized businesses.

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