Customer Contact Comms Associate-Voice at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Customer SupportIndustries

Requirements

Any Graduation
1 to 3 years of experience
Written and verbal communication skills
Adaptable and flexible
Agility for quick learning
Ability to work well in a team
Collaboration and interpersonal skills
Proficiency in email and chat processes
Good typing skills
Skill in Omnichannel - Customer Service
Ability to work in rotational shifts

Responsibilities

Manage and resolve customer queries
Handle escalations and complaints from dissatisfied customers
Provide best resolutions to customers
Close faults and complaints within SLAs
Solve routine problems through precedent and referral to general guidelines
Interact within own team and with direct supervisor
Follow detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
Make decisions that impact own work
Work as an individual contributor as part of a team with a predetermined, focused scope of work

Skills

Key technologies and capabilities for this role

OmnichannelCustomer ServiceWritten CommunicationVerbal CommunicationEmailChatTypingSLA ManagementEscalation HandlingTeam Collaboration

Questions & Answers

Common questions about this position

What qualifications and experience are required for this role?

Any graduation is required with 1 to 3 years of experience. Candidates good in email and chat processes with strong typing skills are preferred.

What key skills are needed for the Customer Contact Comms Associate role?

The role requires written and verbal communication, adaptability and flexibility, agility for quick learning, ability to work well in a team, and collaboration and interpersonal skills. Skills in omnichannel customer service are also essential.

Does this job involve shift work or rotational shifts?

Yes, this role may require you to work in rotational shifts.

What is the team structure and work environment like?

You will be an individual contributor as part of a team with a predetermined, focused scope of work. Interactions are within your own team and direct supervisor, solving routine problems through precedent and guidelines.

What makes a strong candidate for this position?

Strong candidates have 1-3 years of experience in customer service, proficiency in email and chat with good typing skills, and excel in communication, adaptability, quick learning, teamwork, and collaboration.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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