Customer Service and Rebate Processing Supervisor
Research Innovations- Full Time
- Junior (1 to 2 years)
Employment Type: Full-time
Location: Remote - US
Estimated Pay Range: $68,000.00 - $85,000.00
iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. We are looking for builders, curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.
The Customer Care Supervisor is responsible for overseeing the daily operations of a team of Customer Care Advocates (CCAs) in iRhythm’s Contact Center. This supervisory role supports the team in delivering high-quality, efficient service to customers, including accounts, patients, and internal business partners. Key responsibilities include providing guidance and coaching, monitoring work queues, and assisting in continuous improvement initiatives to optimize team performance and workplace morale.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. We collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives.
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system.
Advanced cardiac monitoring solutions provider
iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.