x) at Clairo

Budapest, Hungary

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Clinical TrialsIndustries

Requirements

Availability to work full time and shifts (rotations every four weeks, including morning, evening, weekends, and/or holidays; premium pay provided)
Excellent written and spoken English language skills
Fluent knowledge in one or more additional European languages (e.g., French, Spanish, Italian, Portuguese, or German)
Good capacity for teamwork
Ability to work independently and demonstrate initiative in resolving issues
Patience and customer service skills in difficult situations, with ability to defuse potentially stressful situations
Effective written and verbal communication skills; able to speak well and represent Clario professionally
Working knowledge of MS Office tools

Responsibilities

Receive phone calls or other communications from clients requesting assistance
Evaluate the situation and provide accurate resolution to the issue
Document every customer interaction in a detailed and structured manner
Maintain and update internal knowledge base and other sources
Handle re-supply and report requests in a timely and efficient manner
Assist clients with any technical problems with equipment
Troubleshoot transmission or other equipment usage problems
Provide recommendations for service set-up, usage, and troubleshooting

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEnglishEuropean LanguagesMS OfficeTroubleshootingDocumentationTeamworkCommunication

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

Competitive compensation plus shift allowances are provided, along with private medical coverage, MetLife protection, SZÉP Card, telework reimbursement, and engaging employee events.

Is this a remote or hybrid position?

This is a hybrid work environment allowing 50% home office.

What skills are required for the Customer Care Representative role?

Required skills include excellent written and spoken English, fluent knowledge in one or more additional European languages (French, Spanish, Italian, Portuguese, or German), good teamwork capacity, ability to work independently, patience and customer service skills, effective communication, and working knowledge of MS Office tools.

What is the company culture like at Clario?

Clario's purpose is to transform lives by unlocking better evidence, uniting and inspiring the team to make a positive impact daily through advancing clinical science, innovative technology, and supporting global teams.

What shift requirements are there, and what makes a strong candidate?

Full-time availability for rotating shifts every four weeks, including mornings, evenings, weekends, and holidays with premium pay, is required. Strong candidates demonstrate patience, customer service skills to defuse stressful situations, teamwork, independence, and multilingual fluency.

Clairo

Generates clinical evidence for trials

About Clairo

Clario specializes in generating clinical evidence for medical research by utilizing a comprehensive technology platform. Their services support various types of clinical trials, including decentralized, hybrid, and site-based trials. Clario's approach combines nearly 50 years of experience with a vast network of facilities across nine countries, allowing them to conduct a significant number of clinical trials and regulatory approvals. What sets Clario apart from competitors is their extensive expertise and the ability to provide a wide range of endpoint technologies, which enhances the quality of evidence produced. The company's goal is to empower partners in the healthcare industry to improve patient outcomes through reliable and rich clinical data.

London, United KingdomHeadquarters

1972Year Founded

$29.9MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Biotechnology, HealthcareIndustries

5,001-10,000Employees

Benefits

Competitive and equitable total rewards package

Physical, mental and financial health and wellness

Flexible working approach

Risks

Increased competition from AI-driven platforms like Medable may threaten Clario's market share.

The IPO filing may lead to investor pressure for rapid financial returns, affecting strategy.

AI integration from ArtiQ poses data privacy and compliance risks, especially in the EU.

Differentiation

Clario offers a comprehensive endpoint technology platform for diverse clinical trial models.

The company has nearly 50 years of experience in clinical trial technology solutions.

Clario's global presence includes 30 facilities across North America, Europe, and Asia Pacific.

Upsides

Clario's IPO aims for a valuation of over $10 billion, indicating strong market confidence.

The FDA clearance of SpiroSphere® with wireless ECG enhances Clario's clinical trial capabilities.

Clario's acquisition of ArtiQ boosts its AI capabilities in respiratory clinical trials.

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