Customer Care Advocate at Rockwell Automation

New Delhi, Delhi, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial Automation, TechnologyIndustries

Requirements

Minimum 4-6 years of experience
Fluent in English - verbal and written
Bachelor's degree or higher
Customer-focused providing the best customer service
Advanced problem-solving abilities with a focused mindset
Proficient in time management
Experience handling support requests from a variety of different channels in fast-paced and demanding work settings
Solution-oriented and problem-solving approach
Team player demonstrating ethical and positive behavior
Ability to work with different types of customer profiles, adapt to different levels of audience when communicating whilst working with multiple departments in a multicultural organization
Knowledge of Microsoft Office

Responsibilities

Create new quotes and renewal quotes
Prepare technical support contracts “TechConnect” observing customers' needs
Handle customer inquiries
Enter and verify customer orders and contracts
Manage service tickets
Maintain customers' software database
Assure the accuracy of data
Communicate with partners
Report continuous improvement opportunities
Participate in projects

Skills

Key technologies and capabilities for this role

Customer ServiceQuote CreationContract ManagementOrder ProcessingService TicketsData AccuracyProcess ImprovementEnglish FluencyCRMSoftware Database

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

This is a full-time position with a hybrid schedule working in Noida or Pune, India.

What are the minimum qualifications required for this position?

Candidates need a minimum of 4-6 years of experience, a Bachelor's degree or higher, and fluency in English (verbal and written).

What key skills are essential for success in this role?

Essential skills include being customer-focused, advanced problem-solving abilities, proficient time management, solution-oriented approach, and being a team player in a multicultural organization.

What benefits does Rockwell Automation offer?

Benefits include comprehensive mindfulness programmes with a premium membership to Calm and volunteer paid time off available after 6 months for eligible employees.

What makes a strong candidate for the Customer Care Advocate role?

Strong candidates are passionate about customer service, thrive in fast-paced environments, have experience with support requests across channels, and demonstrate problem-solving, time management, and teamwork in multicultural settings. Preferred experience includes SAP, Order to Cash processes, customer service, or Shared Service Centre work.

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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