Customer Care Advisor (Energie) at Dmg Media

Antwerp, Flanders, Belgium

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energie, ConsumentenadviesIndustries

Requirements

Uitmuntende klantenservicevaardigheden en een goed luisterend oor
Het vermogen om mensen telefonisch te overtuigen met persoonlijk advies
Een vriendelijk en spontaan karakter
Bij voorkeur ervaring in de energiesector en interesse in onze producten
Flexibiliteit en ervaring met telefonisch klantenadvies

Responsibilities

Klanten telefonisch, via e-mail of WhatsApp te benaderen met ons energieaanbod en ze persoonlijk advies te geven
Het begeleiden van klanten bij het maken van online vergelijkingen die leiden tot een succesvolle overstap
Je te verdiepen in de specifieke behoeften van klanten en op maat gemaakt advies te bieden
Vragen te beantwoorden over energiecontracten, leveranciers, tarieven en overstapprocessen
Complexe zaken eenvoudig te maken voor een vlekkeloze klantervaring

Skills

Key technologies and capabilities for this role

Customer ServiceTelefonisch AdviesE-mail CommunicatieWhatsAppEnergiecontractenKlantadviesOverstapproces

Questions & Answers

Common questions about this position

What compensation or benefits are offered for this role?

You receive a salary that matches your CV and talents, along with a laptop, phone, meal vouchers, insurance coverage, and flexibility for home working days.

Is this position remote or does it require office work?

The role offers flexibility with possibilities for home working days, allowing you to choose what works best for you.

What skills are required for the Customer Care Advisor role?

You need excellent customer service skills, a good listening ear, the ability to persuade people by phone with personal advice, a friendly and spontaneous character, and preferably experience in the energy sector with flexibility in telephone customer advice.

What is the company culture like at DPG Media?

The culture is inclusive and open to all talents regardless of background, with colleagues who think in possibilities, see the glass half full, and provide continuous development opportunities through the DPG Media Academy in an inspiring, dynamic environment.

What makes a strong candidate for this position?

A driven professional with outstanding customer service skills, phone persuasion abilities, a friendly personality, energy sector experience, and flexibility in customer advice stands out.

Dmg Media

Delivers information, analysis, and entertainment

About Dmg Media

DMGT operates a variety of businesses that provide information, analysis, and entertainment to both individuals and companies. It focuses on three main areas: consumer media, property information, and events & exhibitions. The company generates revenue through subscriptions, advertising, and fees from events, aiming to deliver high-quality content and services. DMGT stands out from its competitors by maintaining strong market positions in its sectors and following a long-term investment strategy that promotes stability and growth. The goal of DMGT is to continue serving a diverse clientele, from consumers looking for news and entertainment to businesses needing detailed property insights and industry events.

London, United KingdomHeadquarters

2008Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Real Estate, EntertainmentIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Risks

AI-driven platforms like Prorata may disrupt traditional media revenue models.

Focus on video content may not align with current audience preferences.

Resource allocation to podcasts could be risky if market growth doesn't meet expectations.

Differentiation

DMG Media's investment in AI start-up Prorata shows innovation in content monetization.

The launch of Mail Plus aligns with industry trends towards subscription-based revenue models.

Partnership with Diversity Standards Collective enhances brand reputation through commitment to inclusion.

Upsides

Appointment of Tony Manfred as global head of video boosts engagement and audience growth.

Investment in AI start-up Prorata could increase revenue through innovative content monetization.

Mail Plus launch represents a strategic shift towards profitable subscription-based models.

Land your dream remote job 3x faster with AI

Try Jobo Free