Customer Advocate

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, B2B, Sales Technology, Marketing TechnologyIndustries

Requirements

Candidates should have at least 1-2 years of experience in a customer-facing role, such as support or sales, with a strong passion for assisting people and guiding conversations. Excellent English communication skills, both written and verbal, are essential, along with a proven history of top performance. Applicants must be organized, proactive, and comfortable managing multiple conversations simultaneously in a fast-paced setting. A customer-centric approach, adaptability, and the ability to quickly learn new technologies and find efficient solutions are also required.

Responsibilities

The Customer Advocate will drive revenue by identifying buying signals, providing persuasive product insights, and converting customer interest into sales through live chat. They will ensure client satisfaction and success, manage the sales conversation from inquiry to conversion, and proactively upsell and cross-sell relevant product features. Responsibilities include meeting performance targets such as chat-to-close rates and revenue quotas, responding promptly to inquiries via chat and email, and capturing opportunities identified during support interactions. Additionally, the role involves acting as the customer's internal advocate by collaborating with Product and Sales teams to enhance the customer experience.

Skills

Sales

Customer Service

Live Chat

Product Knowledge

Consultative Selling

Revenue Generation

Client Satisfaction

Apollo.io

Sales intelligence and engagement platform

About Apollo.io

Apollo.io provides a platform designed to enhance sales processes and improve outreach for businesses. Its main features include prospecting intelligence, which helps users identify and research potential leads, and enrichment job change alerts that keep databases accurate with extensive data points. The platform also offers sales engagement analytics, allowing users to create multi-channel outreach sequences. Additionally, Apollo.io supports API integrations for data enrichment and custom workflows. Unlike many competitors, Apollo.io focuses on a subscription-based model that offers various pricing tiers, catering to both small businesses and large enterprises. The company's goal is to optimize sales strategies and increase revenue for its clients while ensuring data privacy and security through compliance with industry standards.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$244.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Financial Planning

Risks

Rapid growth may strain Apollo.io's operational capabilities and customer service.

New executive hires could lead to strategic shifts misaligned with customer expectations.

Emerging competitors like Zitadel may challenge Apollo.io's market position.

Differentiation

Apollo.io offers verified contact data for over 210 million B2B contacts.

The platform integrates sales intelligence with engagement tools in one unified solution.

Apollo.io's compliance with ISO, SOC 2, and GDPR ensures high data security standards.

Upsides

Apollo.io ranked 125 on the 2024 Deloitte Technology Fast 500 with 954% growth.

The company raised $250 million, reaching a valuation of $1.6 billion.

Apollo.io's multi-channel outreach aligns with rising sales engagement trends.

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