Customer Account Manager at Advance Auto Parts

Rochester, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, RetailIndustries

Requirements

High School diploma or GED; Associate’s degree or equivalent preferred
Valid driver's license and fleet safety certified
ASE certification preferred
Proven sales track record with 3-5 years related selling experience
Working knowledge of Advance products and services and ability to market them
Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
Working knowledge of automotive systems and traditional automotive aftermarket
Speak and write English (Spanish a plus); strong presentation, verbal, and written communication skills
Ability to use Microsoft software (Word, Excel required; PowerPoint preferred)
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit
Ability to review and analyze business reports (e.g., P&L)
Ability to think strategically, analyze issues, and manage change
Ability to work assorted days, evenings, weekends, and occasional overnight travel
Physical ability to stand, walk, sit, use hands, reach, climb, stoop, kneel, crouch, crawl, talk/hear; lift/move up to 50 lbs frequently and 100 lbs occasionally; specific vision abilities (close, distance, color, peripheral, depth perception, focus adjustment)

Responsibilities

Work with District Leaders, General Managers, and key personnel to achieve goals for assigned accounts
Implement new Commercial Sales programs and support current programs
Visit assigned accounts, make sales calls, develop approaches to position products/services, identify/meet customer needs, and maintain database of sales activity
Proactively communicate with Store Team to ensure realistic customer expectations on product availability, accuracy, and delivery
Provide feedback to business partners on competitive information, merchandising suggestions, and services
Partner in development and retention of Commercial Parts Pros for internal growth
Assist in other functions as assigned (e.g., cleaning, organizing, stocking, operating POS, truck loading/unloading)

Skills

Key technologies and capabilities for this role

SalesAccount ManagementAutomotive ProductsInventory ManagementCustomer Relationship ManagementCommercial SalesAPAL SystemAutomotive SystemsAftermarket Parts

Questions & Answers

Common questions about this position

What prior experience is required for the Customer Account Manager role?

A proven sales track record with 3-5 years of related selling experience is required.

What are the essential job skills needed for this position?

Key skills include working knowledge of Advance products and services, APAL system, automotive systems, strong communication skills, proficiency in Microsoft Word and Excel, ability to calculate sales figures, analyze reports, and think strategically.

What is the education requirement for the Customer Account Manager position?

A High School diploma or GED is required; an Associate’s degree or equivalent from a two-year college or tech is also mentioned.

Is this a remote position, or does it require travel or specific hours?

The role requires visiting assigned accounts, occasional overnight travel, and the ability to work an assortment of days, evenings, and weekends as needed.

What does the company culture emphasize for Customer Account Managers?

The role emphasizes being a team player, inspiring the team, helping customers succeed, growing the business with integrity, and assisting in various store functions as needed.