Customer Account Manager at Advance Auto Parts

Rochester, New York, United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, RetailIndustries

High School diploma or GED; Associate’s degree or equivalent preferred
Valid driver's license and fleet safety certified
ASE certification preferred
Proven sales track record with 3-5 years related selling experience
Working knowledge of Advance products and services and ability to market them
Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
Working knowledge of automotive systems and traditional automotive aftermarket
Speak and write English (Spanish a plus); strong presentation, verbal, and written communication skills
Ability to use Microsoft software (Word, Excel required; PowerPoint preferred)
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit
Ability to review and analyze business reports (e.g., P&L)
Ability to think strategically, analyze issues, and manage change
Ability to work assorted days, evenings, weekends, and occasional overnight travel
Physical ability to stand, walk, sit, use hands, reach, climb, stoop, kneel, crouch, crawl, talk/hear; lift/move up to 50 lbs frequently and 100 lbs occasionally; specific vision abilities (close, distance, color, peripheral, depth perception, focus adjustment)

Work with District Leaders, General Managers, and key personnel to achieve goals for assigned accounts
Implement new Commercial Sales programs and support current programs
Visit assigned accounts, make sales calls, develop approaches to position products/services, identify/meet customer needs, and maintain database of sales activity
Proactively communicate with Store Team to ensure realistic customer expectations on product availability, accuracy, and delivery
Provide feedback to business partners on competitive information, merchandising suggestions, and services
Partner in development and retention of Commercial Parts Pros for internal growth
Assist in other functions as assigned (e.g., cleaning, organizing, stocking, operating POS, truck loading/unloading)