Custom Software Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Minimum 2 year(s) of experience (noted in summary as 0–2 years in technical support, help desk, or healthcare operations environment)
Must have skills: Cerner
Good to have skills: NA
Educational Qualification: 15 years full time education
Basic understanding of EHR system workflows or healthcare application functionality
Proficiency in using ticketing and incident tracking tools (e.g., ServiceNow or similar platforms)
Strong customer service orientation with the ability to communicate effectively with end-users under pressure
Demonstrated ability for rapid problem solving, task prioritization, and multi-tasking in a dynamic support environment
Aptitude and willingness to learn Oracle Health (Cerner) or equivalent healthcare IT systems
Candidates with prior healthcare IT exposure or basic technical certifications (e.g., ITIL Foundation, CompTIA) are preferred

Responsibilities

Incident Management (AMS): Triage, analyze, and resolve Tier 1 and Tier 2 application incidents such as printing issues, user access problems, or basic functionality queries
Issue Tracking: Log, categorize, and track all incidents and service requests accurately within the organization’s ticketing or tracking system (e.g., ServiceNow)
Escalation Management: Identify and escalate complex technical or functional issues to senior analysts or consultants, ensuring complete and clear documentation for follow-up
System Maintenance: Perform basic production support activities, including user account setup, security access maintenance, and minor configuration updates as directed
User Assistance: Provide responsive end-user support and develop simple user-facing materials such as job aids, FAQs, and quick reference guides
Collaboration: Work closely with senior support teams and functional leads to ensure timely incident resolution and continuous improvement of support processes

Skills

Key technologies and capabilities for this role

CernerOracle HealthIncident ManagementServiceNowApplication SupportAMSTier 1 SupportTier 2 SupportTicketing System

Questions & Answers

Common questions about this position

What are the must-have skills for this role?

The must-have skill is Cerner.

What experience level is required for this position?

Minimum 2 years of experience is required, though the professional experience section notes 0–2 years in technical support, help desk, or healthcare operations.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Application Support Analyst role?

Strong candidates have proficiency in ticketing tools like ServiceNow, strong customer service skills, rapid problem-solving ability, and aptitude to learn Oracle Health (Cerner) systems.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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