Culinary Lead (Sur La Table) at CSC Generation

Natick, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, CulinaryIndustries

Requirements

Culinary expertise and teaching skills
Business acumen
Expertise in Sur La Table products (maintained through training and independent resources)
Knowledge of food safety standards, local health codes, and sanitation regulations
Ability to handle liquor, wine, and beer in compliance with state/location alcohol regulations and company policies, including age restrictions

Responsibilities

Support recruitment, training, and ongoing development of a high-performing culinary team
Lead, coach, and inspire associates to exceed performance expectations and uphold positive team culture
Provide in-the-moment coaching and feedback; communicate performance issues to General Manager/Store Manager
Represent brand and culture by creating memorable, educational experiences to inspire repeat visits and loyalty
Ensure outstanding cooking class experiences by following recipes/game plans and holding employees accountable
Work with store leadership to increase foot traffic and engagement through cooking classes and private events
Lead customer-focused, Guest Obsessed culture in kitchen and retail sales floor
Assist in driving sales growth through culinary and retail strategies
Analyze key performance metrics daily and optimize store performance
Meet or exceed culinary program goals (e.g., second-class sign-ups, retail culinary sales, guest feedback)
Ensure compliance with food safety, health codes, and sanitation
Properly handle tools, ingredients, and kitchen equipment for safe, efficient environment
Maintain accurate inventory, minimize shrink, and control supply/culinary expenses
Ensure store safety, cleanliness, and address maintenance needs promptly

Skills

Key technologies and capabilities for this role

Culinary ExpertiseLeadershipTeam DevelopmentCoachingCustomer ExperienceTeaching SkillsSalesProduct Knowledge

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What are the key responsibilities of the Culinary Lead?

The role involves supporting recruitment and training of the culinary team, leading and coaching associates, delivering exceptional cooking class experiences, driving sales growth, and ensuring a customer-focused culture.

What skills or experience are needed for this role?

Culinary expertise, teaching skills, business acumen, leadership abilities, and experience in customer service and team management are essential.

What is the company culture like at Sur La Table?

The culture emphasizes creating happiness through cooking and sharing good food, a positive team culture, Guest Obsessed customer focus, and upholding a company-wide standard for excellence in service.

What makes a strong candidate for the Culinary Lead position?

Candidates with proven leadership in building high-performing culinary teams, expertise in delivering educational cooking experiences, and a passion for driving sales and customer loyalty will stand out.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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