Crypto Customer Success Specialist (Global-Remote-Non.US) at Token Metrics

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Crypto & Web3, FintechIndustries

Skills

Key technologies and capabilities for this role

CRM systemsIntercomTelegramDiscordCustomer serviceCommunication skillsMultitaskingPrioritizationCommunity ManagementSpam removalScammer identification

Questions & Answers

Common questions about this position

Is this position remote, and are there any location restrictions?

Yes, this is a fully remote position with a global scope but non-US restriction.

What is the salary for this role?

This information is not specified in the job description.

What skills are required for the Crypto Customer Success Specialist role?

Key requirements include familiarity with CRM systems like Intercom, ability to use community tools like Telegram and Discord, excellent customer service and communication skills, and strong multitasking and prioritization abilities.

What does the company culture or work environment look like at Token Metrics?

This information is not specified in the job description.

What makes a strong candidate for this customer success specialist position?

A strong candidate has a customer-centric approach with excellent communication skills, familiarity with CRM and community tools, and the ability to multitask while maintaining positive customer relationships and product knowledge.

Token Metrics

Cryptocurrency investment platform using machine learning

About Token Metrics

Token Metrics is a cryptocurrency investment platform that uses machine learning to help users identify profitable investment opportunities and avoid scams. It offers services like cryptocurrency reviews, price predictions, and in-depth analysis, catering to both novice and experienced investors. The platform operates on a subscription model, providing access to premium features such as a private investor group and webinars. The goal of Token Metrics is to make crypto investing more accessible and less risky for its clients.

Austin, TexasHeadquarters

2018Year Founded

$1.8MTotal Funding

EARLY_VCCompany Stage

Data & Analytics, Fintech, Crypto & Web3Industries

11-50Employees