Responsibilities

The Cryptocurrency Customer Support Specialist will be responsible for answering customer questions about products and services, processing orders and requests, investigating issues, and resolving customer complaints to ensure satisfaction. They will also communicate with customers through various channels, maintain records of interactions, and work with the team to improve the server and community experience. Furthermore, they will provide feedback on the efficiency of the customer service process, manage a team of junior representatives, and ensure customer satisfaction while identifying and removing spam, scammers, and inappropriate content from the Discord server.