Community Manager
SpecterOps100,000 - 140,000 USD/year
- Full Time
- Junior (1 to 2 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Internet, Biotechnology, AI & Machine Learning, CybersecurityIndustries
Requirements
Candidates should have 3+ years of experience in community management, customer success, developer relations, or bug-bounty program management, demonstrated experience moderating large technical communities such as Discord, Discourse, or Slack, and 2 years of experience with cybersecurity fundamentals including OWASP, CVSS, and responsible disclosure, along with familiarity with LLM safety concepts.
Responsibilities
The Community & Customer Success Manager will own day-to-day management of Discord, X/Twitter, LinkedIn, and forum channels, moderate content, develop content calendars, and host AMAs and CTF events; launch community initiatives like “Hack-The-Model” challenges and swag campaigns; analyze engagement metrics and produce quarterly reports; build and maintain a contributor knowledge base; triage submissions from researchers; onboard new program partners and researchers, deliver platform walk-throughs, and lead the end-to-end researcher reward experience; track CSAT and resolution cycles, and champion the “voice of the customer” internally.
Skills
Community Building
Customer Success
Community Management
Community Engagement
AI Security
Vulnerability Disclosure
Researcher Support
Mozilla
Not-for-profit organization promoting internet health
About Mozilla
Mozilla operates as a not-for-profit organization focused on promoting an open and accessible internet. Its main product is the Firefox browser, which emphasizes user privacy and security. Mozilla generates revenue through partnerships and search engine royalties, allowing it to reinvest in projects that enhance internet health rather than distributing profits to shareholders. This commitment to user empowerment and ethical practices sets Mozilla apart from traditional for-profit tech companies. Additionally, Mozilla engages in advocacy and educational initiatives through the Mozilla Foundation, supporting open-source projects and internet literacy programs. The goal of Mozilla is to create a better internet for everyone by prioritizing user-centric products and fostering a healthier online ecosystem.
Key Metrics
Mountain View, CaliforniaHeadquarters
1998Year Founded
$3.4MTotal Funding
GRANTCompany Stage
Consumer Software, Social Impact, CybersecurityIndustries
1,001-5,000Employees